Do you want to be part of a high growth rapidly expanding company? A company where your personal growth is unlimited? Then you found the right place! We are a B2B healthcare services provider looking for people that want to win, to grow both personally and professionally, and above all do it with a company that invests in its people, developing skills that will be with them for a lifetime. Many people choose to stay and make a career with us, others leave to pursue other opportunities in different industries, regardless our people continue to be top performers wherever they land.

If you are self-motivated and want a place where the only limit to growth is your own desire, then we have the right platform for you. We focus on taking care of clients, doing everything with the highest regard for ethics, safety and long-term client and company goals. We have an amazing team of leaders that want to grow the next generation of leaders, with an office space that is literally the best (check out the pictures!) But above all, we have a passion to be truly great.

We believe our biggest strength is our team and a culture built around focus and respect for the individual and their development. We are over 100 team members, but you will work in an intimate environment directly with our founding entrepreneurs. We have best in class tools, support, and budgets to meet the growth opportunities for our team members. From the CEO, President, COO, CFO and CTO, you will have daily access to helping us and you continue to grow together

What we offer you:

• On-going training lead by proven leaders
• Fun work environment and supportive teammates
• Weekly meetings with your direct manager – always
• Opportunity to actively participate in pilots often run by CEO and President
• Focus on internal promotions and development –12-year track record
• Ability to experience different roles in the company to find your fit!
• Gain a real-world MBA
• Above market compensation
• Excellent insurance plans – health, dental, vision (plus FSA and daycare savings options)
• Generous paid vacation and holiday time
• Summer hours
• On-site fitness center
• And much more!

MedPro Disposal, the leading company in the MPHQ portfolio, is the largest privately-held services and solutions company in a 2+ billion-dollar market segment. We are rapidly expanding both our services and software offerings. MPHQ has over 30,000 clients and offers medical waste management, OSHA workplace safety, HIPAA certification, HR compliance training, CE accreditation, pharmaceutical waste stream management, and HIPAA-compliant document shredding and data destruction services. MedPro Disposal helps keep the healthcare industry safe and up to code so they can focus on what matters most - their patients.

Job Responsibilities:

• Lead the day-to-day operations of the Customer Service Team. Serves as an escalation point for the team and customers.
• Establishes clear and concise performance goals and development targets for individual team members and the group. Lead development, training, and documentation of customer service processes and work instructions.
• Develops and maintains metrics to track performance and business contribution for the Customer Service function. Develop and communicate weekly and month-end reports. Communicate results and identify key trends to Operations and direct team.
• Establishes standards for the group to ensure consistent

Core competencies we are hiring for

• Leadership - Take ownership of key business activities and strategic initiatives, collaborate with stakeholders, delegate as required and coach/mentor junior staff.
• Strategic Thinking - Able to translate high-level company strategic growth objectives into discrete and actionable strategic plans and develop a roadmap for success.
• Communication - Collaborate with internal and external stakeholders (e.g., vendors, executive leadership, etc.), manage competing priorities, and articulate a vision in a structured and a professional manner
• Adaptable - Able to quickly understand business functions, processes, technologies and people with analytical discipline, draw on experience and use empathy to develop a point of view for action

Qualifications:

• Highly detail-oriented, able to manage multiple projects simultaneously
• With at least 10+ years of experience in Customer Service, Sales, Operations Management experience with process improvement projects/ Business Process improvement.
• Excellent communication, presentation, consulting and analytical skills
• Passion for customer success
• Enjoy working in a fast-paced, dynamic organization, able to adapt to changes in role/responsibilities
• Proven ability to operate & lead successfully multi-functional teams in large-complex global organizations.
• Self-motivated, innovative person with analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.
• Excellent oral, presentation, written communication, and organizational skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

© MedPro Disposal, LLC is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.