Acara Solutions is looking for a Desktop Admin for our client located in Melbourne, FL

Contract Placement : Pay rate - $24.14 per hour (Max Pay rate).

• To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by providing information services and end user technology support that consistently exceeds our customers' expectations and supports the corporate objectives of Client.
• This position is a highly visible position to Client employees and customers and serves as the front line of IT support by servicing end user device needs.
• High integrity and compatibility with Client Values.
• Elicits trust from peers by demonstrating responsibility and dependability and with open honest communication.
• Exhibits a positive attitude in all duties.
• Contributes to a collaborative culture and positive work environment.
• Is a high caliber team player.
• Actively participates in effective planning and decision making that positively affects departmental results and contributes towards the success of Client.
• Actively participates in effective planning and decision making that positively affects departmental results and contributes towards the success of Client.
• Innovative by displaying original thinking and creativity, where necessary.
• Establishes trust and credibility at all levels of the organization, cultivates relationships with peers and associates, comfortable working in a matrix model.
• Always demonstrates a 'service-first' philosophy.
• Maintains a high level of security in assigned areas of responsibility, abiding by established Client policies and procedures.
• Maintains the Technical Support Services MSDS, eyewash station logs, hurricane preparedness, and other safety related documentation.
• Participates in the deployment and troubleshooting of computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, medication carts, and applications related to core systems.
• Creates and Monitors Incident & Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems.
• Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented.
• Ensures all End User devices are secured to Information Security standards.
• Maintain inventory of computer equipment/supplies as new or repaired hardware is received at each facility.
• Provides weekly updates as necessary.
• Resolves customer technical issues while on first call or visit.
• Educates customers on the Client Standard Environment.
• Provides customer support and service completion within the priority and case closure standards as agreed to in the departmental Service Level Agreement documentation.
• Participates as requested in customer service training programs.
• Understands the Priority system for assignment of Support Center cases.
• Demonstrates cross functional collaborative teamwork.
• Applies fundamental customer support techniques such as standard greeting, restating issue/request for confirmation, apologizing for the inconvenience, and asking if there is anything else that they can assist with to ensure customer satisfaction.
• Builds new devices (PCs, laptops, tablets) to enterprise standards.
• Satisfy customer needs based on an understanding of equipment and concepts from a customer's perspective.

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum of 1 year experience in customer support.

Preferred Skills / Qualifications:

• Associate Degree.
• Good understanding of customer service operations.
• Has a nurturing attitude that is able to contribute to the attainment of high but realistic expectations.
• Ability to interact with Physicians and Health Care Providers and assist them with Electronic Health Record primary and secondary applications, and other application issues as required.
• Able to demonstrate cost savings strategies within your area of responsibilities.
• Demonstrates exceptional time management skills.
• Ability to translate customer concerns and technical solutions in system/application issues in an understandable manner.
• Demonstrated exceptional customer service skills and ability to relate to customers' needs and concerns.
• HDI Desktop Support Technician certification is needed within 180 days.
• Demonstrates good oral, written, and interpersonal communication skills.
• Knowledge of Microsoft Office Applications and Windows Operating systems.
• Exhibits analytical and problem-solving abilities.

Job Type: Contract

Salary: Up to $24.14 per hour

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Support: 1 year (Required)
• Desktop support: 1 year (Required)

Work Location: One location

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