Job Title: Customer Support Representative

Job Summary: Our growing reseller business is looking for a skilled problem solver to join our Customer Support team. Neuco Customer Support Representatives are responsible for handling an array of front-line requests. Some of these tasks include interacting with customers over the phone, via email, and chat. Throughout all of these interactions, Customer Support Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great Customer Support Representative must add value to the organization. We need an enthusiastic individual who can listen to customers’ issues and then offer a solution to each problem. The successful candidate for this role is a calm individual who can communicate efficiently and effectively with customers and vendors.

Duties/Responsibilities:

• Answers incoming customer requests regarding shipping issues, product problems, service questions, and general customer concerns
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers and vendors through open and interactive communication
• Responsible for maintaining a high level of professionalism with customers/vendors and working to establish a positive rapport with every customer/vendor contact
• Go the “extra mile” to engage customers
• Work with various departments to resolve customer issues in a timely manner
• Work with the management team to innovate and implement new processes and polices to keep Neuco as the industry leader in wholesale HVACR distribution
• Maintain a personal contact log

Qualifications and Skills:

• Must be 18 years of age or older
• High school diploma/GED required
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Ability to remain professional and courteous with customers and vendors at all times
• Must be available to work Monday through Friday – 8 hour work day with a 45 minute lunch break
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time efficiently
• Excellent keyboard skills
• Able to correspond with customers, vendors, and coworkers via email, chat, phone, website requests, and our own inventory control system (Neuco System)
• Motivated individual who is hard working and can work within a team dynamic

Job Type: Full-time

Pay: $41,600.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Bolingbrook, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer support/service: 1 year (Preferred)

Work Location: In person

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