Data Processing Specialist
Position Summary
Make-A-Wish Ohio, Kentucky & Indiana (OKI) is the largest of fifty-eight chapters of Make-A-Wish in the country. Even in the midst of the pandemic we granted over 750 life-changing wishes to children battling critical illnesses! We are not a last wish organization – more than 80% of our children survive and thrive and 74% of parents cite the wish experience as a turning point in their child’s fight against the illness. You will support the recording and stewardship of gifts, maintain and update data in an enterprise database, and provide customer service to donors, volunteers and the general public. Are you looking for more than the average data processing job? This is a chance to support an organization that will have lasting, positive benefits for generations of families!
Essential Job Functions You Will Perform

• Process gift batches in Salesforce and research processed gifts for errors and resolve before posting to NetSuite
• Responsible for all post processing gift entry
• Maintain complete and accurate files related to all processes, and uphold the integrity and confidentiality of member, donor and prospect data
• Coordinate data and data processes across internal departments, acting as a liaison for donor, donations or data processes information
• Provide support to the team, including creating process manuals, maintain information shared in cross departmental documents, and various ad hoc projects as necessary
• Prepare batches for posting by the Finance department
• Work with team to improve speed and accuracy of entry, including defining and implementing new process, building importing tools, etc.

Crosstrain basic functions of Data Entry position to support seamless operations during staff absences
Essential Skills and Abilities We Value
Culture Contributor: Makes a positive contribution to the departmental, regional, and organizational culture. Models our shared values. Controls their own 20 square feet. Is a collaborative teammate. Leads by positive example. Able to navigate ambiguity and helps others to do so as well.
Bandwidth/Focus: Adequately manages a full workload while focusing on the right things that make a difference. Does not focus too narrowly to the exclusion of other priorities. Really digs in and focuses when necessary. Bounces back quickly from a setback.
Personal Accountability: Willing to answer for the outcomes resulting from their choices, behaviors, and actions. Takes ownership of situations they are involved in and takes responsibility for what happens – good or bad. Doesn’t “blame, complain, or defend” if things go wrong, and works quickly to make things right. Recognizes the impact of their actions on team performance. Accepts feedback and coaching.
Problem Solving/Critical Thinking: Actively addresses problems they encounter. Uses creativity and comprehensive thinking to find solutions, including asking questions, doing research, seeking out specialists, etc. Looks beyond the obvious and takes the time to define and analyze problems appropriately, including thinking through the implications of possible solutions. Does not over-think issues and finds the proper balance between action and slowing down a process.
Client/Organization Support &* Service: * Ability to anticipate and respond to various needs of internal and external clients and deliver results. Invests the time and energy to form effective relationships and offer solutions. Properly manages a variety of complex situations. Follows up with client until issue is resolved satisfactorily. Demonstrates a commitment to excellence and quality. Keeps calm during times of uncertainty and stress.
Planning &* Organizing: * Prioritizes and plans work activities. Sets goals and objectives, including written plans as necessary. Plans for additional resources and integrates changes smoothly. Works in an organized manner and uses time efficiently. Balances strategy, planning, and execution, e.g. avoids “paralysis of analysis.”
Development and Use of Technology/Tools: Demonstrates required technology skills and adapts to new technologies and procedures. Uses technology to accomplish assignments and accepts organizational requirements regarding documentation, routines, and protocols. Keeps technical skills up to date. When applicable, takes initiative to develop technology tools, reports, etc.
Detail Oriented/Work Quality: Demonstrates attention to detail and quality. Achieves low error rate in daily work. Completes work according to procedures and standards. Spends time on priorities. Provides information on a timely basis and in a usable form to others who need to act on it. Written communications are clear, well-written, and compelling. Seeks feedback as needed. Can attend to a broader range of activities with-out being derailed.
Qualifications We Are Seeking

• Previous data entry and problem-solving experience preferred
• Associates, bachelor's degree preferred

Employee Benefits
In addition to a competitive salary, we offer health, dental/vision insurance, and a 401(k)-retirement plan, we also offer generous PTO including a week off at the end of the calendar year. We value work-life balance and offer work-from-home options two days per week.
Committed to Diversity, Equity and Inclusion
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Type: Full-time

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