No experience? No problem! This position includes complete on-the-job training. We are open to candidates from a variety of employment backgrounds. Whether you are an expert in office work or have never worked in an office setting before, this position may be a good fit for you!

This position utilizes rotating weekend shifts, roughly one weekend per month, allowing the employee to select which day they would like off during the week before and after that weekend shift. Compensation for weekend shifts includes a shift differential that consists of base pay plus several additional dollars per hour.

GENERAL DESCRIPTION OF POSITION

Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for processing Debit Card applications and assisting customers and banking center personnel with questions regarding Debit Cards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancelations, processing debit card reissue requests, verifying card profiles, and updating card statuses. This duty is performed daily, about 25% of the time.
• Responsible for completing and processing debit card, POS, ATM and ACH disputes, which may include researching information related to the dispute. This duty is performed daily, about 30% of the time.
• Maintains a strong working knowledge of the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent transactions. This duty is performed daily, about 30% of the time.
• Monitors core report(s) to ensure transactions adhere to policy and procedures. This duty is performed daily, about 10% of the time.
• Provides technical support for the debit card Instant Issue software and hardware. This duty is performed daily, about 5% of the time.
• Perform any other related duties as required or assigned.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience and/or training. Or equivalent combination of education and experience.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 9:00 AM - 6:00 PM (some scheduling flexibility)

One weekend a month 1:00 PM - 9:00 PM, often in place of 2 week days. Weekends include generous shift differential.

Total Hours: 40

Job Grade: 2

4100

CCGSB