Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.
Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.
The Customer Service Representatives provide excellent customer service, while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.
MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Provides exceptional customer service on a continual basis to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information and any additional required information in East Valley’s electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, scans documents (consent forms, health history forms, etc.) and input completed procedures into Dentrix.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• Excellent customer service skills, including good phone manners to care for patients and guests on a continual basis.
• 1-2 years’ experience working in dental office
• Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry.
• Must be bilingual in English and Spanish with excellent language and communication skills.

Job Type: Part-time

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