Role Title: Patient Coordinator
Role Type: Full Time
Location: Pasadena
Manager: Practice Manager

About Metropolis Dermatology

We do derm differently. Our mission at Metropolis Dermatology is to make healthy skin accessible to everyone by providing the highest quality medical and cosmetic dermatology care.
Metropolis Dermatology is growing rapidly within Los Angeles, with plans to expand our footprint throughout California. We’re looking for passionate, self-motivated do-ers to help us execute on our bold mission.

Our Values

• Patients first
• Accountability, not blame
• Be compassionate
• Always be learning
• Have fun

About You

Must Have

• Great oral and written communication skills
• Self-motivated and go-getter attitude
• Excellent customer service skills
• Be highly organized with an eye for details
• Ability to multitask
• Process orientation
• Be an enthusiastic team player
• Like to have fun
• Ability to work weekdays and Saturdays
• Proof of adherence to CA state and local healthcare vaccination standards

Nice-to-Have

• Prior experience in retail, hospitality or other client-facing industry
• Experience in dermatology, aesthetics or skin care

• Understanding of healthcare insurance basics

About the Role

As a Metropolis Dermatology Patient Coordinator, your role is to keep the clinic running smoothly and ensure an exceptional patient experience by managing administrative tasks. Your core role is to check in/out patients, collect patient health, insurance and billing information, oversee patient scheduling across platforms, respond to and resolve patient messages, and maintain a vibrant front of house atmosphere.

What You’ll Do

• Monitor schedule to organize and anticipate the day, communicate effectively with clinical team

• Verify patient demographics and insurance, collect copays and process payments for cash and cosmetic services

• Assists patients to complete intake forms and other patient-related paperwork
• Manage timely response and resolution of patient messages, scheduling and billing needs
• Maintain a spotless, warm and welcoming front of house
• Ensure timely and accurate documentation within the EHR
• Go above and beyond for patients whenever possible

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

COVID-19 considerations:
We adhere to universal masking standards throughout our clinics and all staff must remain up-to-date with state and local healthcare vaccination standards.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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