LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: Service Designer /Senior Product Designer

Location: Remote

Duration:7 months

Direct Client

Immediate interview

Top Skills : Creating process mapping, Journey mapping, service blueprints and usability testing

Job Description:

Define the customer journey across multiple products. Demonstrate a deep understanding of the customer/associate, initiate research studies to uncover specific customer problems, insights and opportunities. Partner with Product Management, Engineering, Marketing, Merchandising, and Data Scientists, along with designers across customer journeys and product teams to shape the product vision. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum Position Qualifications

· 5+ years of experience in a Product Design role

· Any previous experience to define, develop and document UX design and interaction requirements

· Highly analytical aptitude and proficient using data analysis

· Exceptional communication, and presentation skills with demonstrated ability to lead and innovate across teams and organizations

· Experience mentoring other user experience professionals

· Demonstrated experience using strategy to solve complex problems

· Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement

· Portfolio demonstrating user experience activities, processes and deliverables

· Strong understanding of analytics, target measurement and online/offline channel engagement attribution models

· Advanced skill with tools, such as Figma & UserZoom

Key Responsibilities:

· Lead product teams and partner with stakeholders to develop the customer experience strategy and vision; define customer experiences and communicate to company officers and senior management

· Advocate for users by leading or overseeing user research activities; understand when research is needed to uncover insights and recommend the right research methods; translate insights into design problems

· Define and focus on user problems; map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities; influence behavior changes to help achieve desired business outcomes

· Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing

· Think broadly through ideation by planning and facilitating brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking

· Synthesize outcomes of brainstorming and design-thinking activities and guide multi-disciplinary teams to act on these outcomes

· Create high and low fidelity prototypes, static or interactive, that are tested with users and shared with stakeholders

· Measure, improve and enable continuous delivery to production

To know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/

Should you have any questions, feel free to call me on 628 . 226 . 0998 or send an email on waseem.ahmad@leadstackinc.com

Job Type: Contract

Salary: $65.00 - $70.00 per hour

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• Journey mapping: 3 years (Preferred)
• usability testing: 3 years (Preferred)

Work Location: Remote

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