Desktop Support Analyst Job at Partners Pharmacy
Overview
Tech Pharmacy Services - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
- Competitive Salaries
- Comprehensive Healthcare Benefits
- 401(k) Retirement Plan
- Paid Time Off
- Opportunities to advance and grow your career
- And More!
If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV
Responsibilities
Great new Career Opportunity in Long-Term Care Pharmacy!
Now Hiring - Desktop Support Analyst - Advanced Pharmacy Solutions
Hours: Friday-Monday 6AM-5PM
The Desktop Support Analyst will be responsible for, but not limited to:
- Identify, diagnose, and resolve Level 1 IT & network problems related to automated dispensing machines, personal computer hardware and software applications at assigned site(s)
- Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, cellphones, and peripherals
- Assist in maintaining an inventory of IT hardware and software assets
- Conduct end user technical training as needed
- Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed
- Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements
- Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals
- Answer calls and respond to emails related to IT support
- Use remote access software to troubleshoot technical problems
- Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution
- Setup projectors and video conferencing equipment
- Ask questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacement
Qualifications
Education:
Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related field
Professional Experience:
- At least 3 + years of hands-on IT experience supporting and repairing PC/ desktop hardware issues in a diverse enterprise infrastructure operation
- Overall technical knowledge, proficient using multiple operating systems including Windows 10, Apple iOS, and some form of Work Order/Incident Management tool. Also, Microsoft Office (Outlook, Excel, etc)
- Excellent verbal and written communication skills
- Excellent customer service skills with ability to interface at all levels of the organization
- Net+ certification preferred
- A+ certification preferred
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.