Lifestyle brand Serena & Lily brings a creative spirit to the everyday with its inspired approach to home, design, and art. The Sausalito-based company was founded in 2003 when Serena Dugan, an independent artist and textile designer, met Lily Kanter, an accomplished executive-turned- entrepreneur. The two joined forces with a vision to bring something entirely new to the design world. Today, Serena’s original textiles continue to anchor Serena & Lily, while a commitment to inspirational living is reflected in all that the brand puts forth, from innovative retail experiences to furniture, bedding, décor, nursery and art. The company’s fourteen retail locations across the country reflect the individual spirit of their locations, giving each store a unique flavor, while allowing customers to experience Serena & Lily products in a variety of settings. To shop the website or for more information, please visit www.serenaandlily.com.

Summary of Role:

Serena & Lily is looking for a technology member to represent us onsite at our new Georgia Distribution Center. Construction of this center is going to be starting imminently. We are looking for someone to work with existing remote tech team members to aid in onsite coordination of a wide range of deployments for the new site. This includes a full network rollout, scangun deployment, and computer deployment for a large number of new employees. Once the launch of the new DC is complete, the role will transition into a more classical position with responsibilities around ensuring smooth operations for all staff in their digital usage. This includes, but is not limited to, providing local and remote Technical Support Services to end users; including support for more complex distribution center software and hardware technologies. The position will manage the service request/incident processing for end-user issues.

The Desktop Support Engineer reports to our Technical Operations Manager. The position will be a mix of work from home and onsite until the new Distribution Center is completed. Once the Distribution Center is completed the position will be on site full time.

Essential Duties & Responsibilities:

• Assist in the onsite upkeep, deployment, and improvement of all onsite hardware. This includes Windows desktops and laptops, Xerox and Zebra printers, Android based scanning equipment, and Meraki networking equipment.
• Provides support for a range of Windows and Android software, including Avectous, Okta, NetSuite, and Office 365.
• Experienced in provisioning new users in both applications and hardware, troubleshooting network connectivity issues, troubleshooting printer issues, installing operating systems and applications.
• Ability to improvise and adapt to respond to a range of user issues that sometimes include unique and unexpected challenges.
• Research changes in operating and application systems and is proactive in helping determine the benefits of features or solutions.
• Inventory of spare components and effectively communicating needs before depleting inventory.
• Participates in the development of policies for the company.
• Conducts continuous research and analysis into the nature, effect and results of current and future technology which will improve the overall desktop technology environment.

Qualifications:

• Comfortable working with a team based throughout the country.
• Requires a good knowledge of Windows 10 and Android operating system versions 9, 10 and 11.
• Strong sense of urgency and ability to prioritize in fast moving environment.
• Curious; willing to learn and research. Able to expand your own knowledge through a variety of sources. Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try new ways to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure.
• Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Requires knowledge of ticket management software, especially JIRA.
• Minimum requirement of 3 years experience with Desktop support the equivalent combination of education and experience.
• Excellent interpersonal and communication skills.
• Knowledge and understanding of warehouse practices, procedures and technologies a plus.
• Knowledge of the Retail industry a plus.
• Team Player - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; acts as if real success is the success of the whole team; creates a feeling of belonging in the team.
• Must work well under pressure.
• Must work well with others.

TO APPLY:

If you are passionate about this opportunity, please email careers@serenaandlily.com. Please include your resume along with a cover letter telling us why you are the one to for this role.