Key responsibilities:
- Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality service and timely response
- Manufacturing and lab tool support, including assisting with the configuration of new tool PCs and resolving networking issues, working in clean room environment when needed
- Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
- Regularly add to knowledge base, by documenting and sharing solutions
- Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads
- Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)
- Advanced Micron issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
- Troubleshooting advanced L2 level software issues, including installation issues. Be familiar with working through common errors and exit codes
- Creating and maintaining printer queues on the printer servers, including updating printer info into the database
- Setting up network Physical Layer and other network layer items to support tool installs
- Troubleshooting, re/loading scan guns and sending them out for warranty work
- Deploying desktops and laptops, monitors and other equipment and software to end users at Micron
- Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
- Troubleshooting basic network issues, activating ports, VPN connections, making basic configurations on switches
- Active Directory administration
- Creating static IP addresses for users and machines
Education and Experience:
- Active Directory
- Windows XP, 7, and 10
- Knowledge of anti-virus / anti-malware programs
- Microsoft Office suite
- Building / imaging computers
- Wiring / Cabling
- Network technologies
Installation and support of wide range of peripherals
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: On the road
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.