Pomeroy is looking for a Desktop Support Tier I in the Pittsburgh, PA area . This is a 1 month Temporary role with the possibility for the right candidate to becoming fulltime w/ benefits.

In this role, you will work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance. Phone support provides 1st level support for the Help Desk including research and resolution for technical problems. They serve as the primary contact for solving, assigning, and escalating tickets properly and escalate calls to 2nd tier support as needed.

This position offers:

• Multiple shifts available 6:30a- 6:30p plus weekends
• Full benefits, including Health, Dental, Vision, 401kand generous PTO

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to help desk tickets, telephone calls, and e-mail and personnel requests for technical support.
• Tracks and monitors the problem to insure a timely resolution.
• Manage user systems, applications and office productivity appliances: maintain repair or upgrade desktops, laptops, printers, scanners, copiers, and fax machines; maintain and support Windows desktop and applications (MS Office Suite), install vendor critical and security patches and updates.
• Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution.
• Serve as the IT Liaison to external partners, software and hardware vendors for problem resolution, information gathering, system upgrades and maintenance

Requirements

• Associates degree in Computer Science or related field.
• Microsoft certified systems engineer (MCSE) desirable.
• Equivalent combination of education & experience will be considered.
• At least 1 year in a help desk support role. 1-2 years preferred.
• Experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment.
• Experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc.
• Working knowledge of LAN/WAN hardware and administration.
• Working knowledge of managed care operations desirable.
• Experience with imaging solutions such as Altiris desirable.

About Pomeroy

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace. Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively. We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive. Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500. “The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow. Learn more at http: www.pomeroy.com

Job Types: Full-time, Temporary

Pay: From $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Pittsburgh, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• Computer hardware: 1 year (Preferred)

Work Location: In person

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