Our client is looking for a skilled Deskside Support Technician for a 3 month contract to hire opportunity.

Essential Job Functions

· Accepts and/or creates support tickets and works to resolve application, pc system, server, network, and various other technology issues.

· Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance.

· Provides hands-on support for servers and switches as necessary under the guidance of the enterprise Server and Network Teams.

· Collaborates and provides guidance to other team members where able.

· Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate. Corresponding work to be documented within ticketing system and should reflect the guidelines implemented by Service Delivery staff.

· Responsible for site support ticket management, follow-up, and time management.

· Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools.

· Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers.

· Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data.

· Supports creation and deployment of software packages and reporting through the desktop management system (SCCM).

· Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies).

· Inventory management and tracking

· Makes suggestions to management on potential improvements in processes and standards.

· Off Hours support for critical incidents

· Additional responsibilities as identified and assigned.

Basic Qualifications

· High school diploma or G.E.D.

· Two or more years of field support experience

· Must have hardware repair and warranty work experience

· Familiar with servers and switches and able to take direction on supporting them

· Windows 10 installation and support

· Printer support experience

· are installation, troubleshooting and upgrades

· Must have supporting Mobile Devices

· SCCM

Job Types: Full-time, Contract

Pay: $44.00 - $45.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Shippingport, PA 15077: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SCCM: 2 years (Required)
• Active Directory: 2 years (Required)
• Windows: 4 years (Required)

Work Location: One location

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