Desktop Support Technician Job at Stellar IT Solutions
Our client is looking for a Desktop Engineer who can work and provide technical support to the help desk ServiceNow Tickets
Job Title: Desktop Engineer
Location: Onsite, Stamford, CT
No Remote work allowed.
Duration: Long Term
Office Hours: 7am to 4pm (Mon – Fri)
Responsibilities Summary for Desktop Engineer:
- Experience 3-5 years
- Serve as an escalation resource for help desk ServiceNow tickets
- Install and configure End-User Computer & peripheral devices (SCCM, AD, GPO, Windows 10, Office 365)
- Restore End User Data
- Perform imaging of devices using the latest Image version
- Device inventory in the End User support depot
- Dispatch support technician to project sites to handle issues related to IT equipment in Trailer offices
- Maintain & validation of End User Device Configuration. Notify any systemic compliance failures
- Coordination with Third Party Vendors on Warranty / Recall Services
- Quarterly rollup of all updates, apps, and patches into new golden image
- Configure and Support Electronic Software Distribution
- Configure, validate, Support, and Maintain a Tool or suite of Tools to be used by remote support teams to engineer, package, test, and house images and/or image profiles
- Strong communication skills and ability to work cohesively with users and team
- Strong documentation skills and attention to detail, with the ability to create, edit, and refine complex technical documents
- Ability to work collaboratively with employees within department and across functions
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