Responsibilities:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.

• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• C oordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

• Work harmoniously and professionally with co-workers and supervisors.
  

Minimum Qualifications:

• Prior experience of 1-2 year’s in Food & Beverage is preferred.

• Knowledge of internal systems is preferred .

• This role will primarily cover the overnight shift

• A sincere willingness to provide service to residents, guests, and peers.

• Good organizational skills, with the ability to work independently.

• Ability to function well under pressure, set priorities and adjust to changing conditions.

• High work ethic, with a sense of responsibility for the role filled within our team.

• Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

• And so much more!
  

Four Seasons Hotels & Resorts, Employer of Choice