Dir Of Ambulatory Operations Job at The University of Kansas Health System
The University of Kansas Health System Kansas City, KS 66160
Position Title
COVID-19 and flu vaccines are required for all health system employees.
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Position Summary / Career Interest:
The University of Kansas Health System is the region’s premier academic medical center, with annual ambulatory volumes of more than 1 million completed appointments, including 165,000 telehealth appointments, over 100 clinics and multiple locations in the Kansas City metro as well as across the state.
The Health System Director of Ambulatory Operations has overall responsibility and accountability for the Health System’s Ambulatory role of Operations which includes the goals, objectives, responsibilities, skills, abilities, knowledge and experience to organize, govern, enable, manage, analyze, plan, execute, control, monitor, measure, improve and assure the specific functions noted below are integrated and coordinated across the enterprise.
The Health System Director of Ambulatory Operations directs ambulatory practice operational activities to ensure accomplishment of objectives typically in a practice with a minimum of 40 physicians. Analyzes quantitative performance results and advises the management team to ensure operational efficiency, quality service and financial profitability through short and long-range action planning in order to achieve and maintain growth. Leads efforts to standardize operations across practice sites, identify synergies and implement best practices and process improvement. Continually evaluates practice strategies and plans to meet changing national, state, and local needs. Ensures the maintenance of quality patient care and adherence to federal, state, local laws and regulations. Oversees the operations and activities of the Practice/Network and management company except those activities directly involving the practice of medicine. Maintains responsibility for operations and activities across multiple sites. Supports and adheres to The University of Kansas Code of Ethics and Business Standards.
Responsibilities:
Ambulatory Operations:
- Is accountable preparing, reviewing, communicating and achieving annual ambulatory and department budgets, staffing, productivity, supply chain, capital, space and lean standard work plan.
- Partners with executives, senior leadership, department leadership/management and process owners to identify, prioritize and address ambulatory operations optimization across the health system aligning with Board and Ambulatory Management Committee goals.
- Serves as Secretary to the Ambulatory Management Committee of the Board’s Practice Improvement and Optimization Subcommittee (PIO) to gain approval for ambulatory and department budgets, staffing, productivity, supply chain, capital and lean standard work plan goals and related projects
- Evaluates general and specific business conditions as they relate to operational issues and advises Ambulatory leadership and the department chairs/service chiefs and administrators on these matters.
- Directs the development and implementation of organizational procedures and controls to promote communication and adequate information flow within the organization’s policies, procedures, and guidelines.
- Develops, demonstrates knowledge of, approves, and provides guidance on policies, procedures, and standard ambulatory workflows across the health system.
- Ensures compliance and adherence to the organization’s structure, management philosophy, and mission statements.
- Oversee practice liaisons in their role with referring physician outreach activities
- Oversees the administrative business support services i.e. Desk, HIMS, etc.
- Effectively uses program and project management tools and personnel to manage projects and communicate, to stakeholders, each project life cycle stage.
- Participates on or presents to national societies, etc. recognizing the University of Kansas Health System as leader and demonstrated best practices.
Ambulatory Standard Workflow and Process Improvement:
- Is accountable for lean standard operating procedures and regularly engages the Ambulatory Practice Committee of the Board via the Practice Improvement and Optimization Subcommittee.
- Provides vision and direction for development and implementation of standard workflows across the system.
- Uses Lean Management System principles and processes.
- Represents Ambulatory and serves as lean global process owner, and coach/instructor.
- Assures departments clinical and administrative standard work adherence. Works with department leaders and managers to foster improvement.
Capital and Facilities Planning:
- Partners with department leaders, strategic planning and business development, and the VP of Ambulatory Services and Practice Management preparing an ambulatory growth and sustainability strategic plan and annual plan. Is accountable for recommending the annual capital and facilities plan to the Ambulatory Practice Committee of the Board via the Practice Improvement and Optimization Subcommittee.
- Is accountable for recommending ambulatory facility standards e.g. signage, exam room design, etc.
- Partners with facilities team to ensure facilities are maintained to patient and provider standards.
- Considers present and planned capacity. In financial terms, considers manpower and practice needs, including facilities and technology.
- Oversees development and coordination of new office locations or relocation. Oversees the correct use of revenue cycle functions, policies, and procedures and education of all staff.
Staffing:
- Ensures effective administrative and clinical staff coverage for the practice within budgetary guidelines. Monitor, analyze, assess, and communicate practice progress to department leadership,
- Uses recognized benchmarking organization to provide comparative staffing ratios and productivity i.e. MGMA, Vizient, etc.
- Develops and maintains accurate and reliable staffing tools.
Sustainability:
- Is accountable for developing an accurate annual budget (capital, space, personnel, expense/revenue) as well as adhering to the budget. Requests approval and provides ongoing engagement of the Ambulatory Practice Committee of the Board via the Practice Improvement and Optimization Subcommittee.
- Works collaboratively with Supply Chain Management to ensure Ambulatory supply formulary is developed and maintained, Lean 5S is used across departments/clinics, and organizationally meet the supply expense per wRVU annual target.
- Coordinate review of equipment with Biomed that includes regular assessment and planning for replacement as well as incremental needs.
- Prepare and monitor financial and operating reports and present to appropriate stakeholders.
Analytics:
- Directs the preparation and maintenance of management reports necessary to carry out functions of the practice.
- Prepares periodic reports as necessary or required
- Analyze this data, identify gaps, develop a plan and lead implementation strategies to make necessary optimizations and improvements.
- Design and implement tracking procedures and improvement processes that assure sustainability of operations
Growth and Access:
- Coordinates new business partnerships/relationships (i.e., employer, technology, health care vendor, etc.) and ensures operational practice integration.
- Oversees new business growth, financial analyses application and leadership presentation (i.e., new clinical programs e.g. Womens’ Health Program, Gender Transition Program, etc.)
Required:
- Bachelor’s Degree in a related field
- Minimum Five (5) years of experience in healthcare setting working with implementations, analytics and developing procedures and controls, including at least three (3) years in management with experience coaching, developing, and managing staff.
Preferred:
- Master’s Degree preferred in Accounting, Finance, or related business field.
Time Type:
Full time
Job Requisition ID:
R-19988
We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
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