Director of Default Servicing Job at Valon
About the Company
Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one's mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Default Servicing at Valon
The Default Servicing team powers all of the operations required to keep Valon running smoothly. From handling all servicing aspects related to Disaster Management, Foreclosure, Bankruptcy, HAF, Mortgage Assistance, Property Preservation, and Post-Sale. The Default Servicing department ensures that homeowners are continuing to get a first-class experience with Valon, regardless of the loan status.
About the Role
The Director of Default Servicing is responsible for leading and managing various functions within default servicing at Valon Mortgage. These areas may include Mortgage Assistance (Loss Mitigation), Foreclosure, Bankruptcy, and REO. This position interfaces within all areas of servicing and is responsible for key initiatives around operational efficiencies, and risk mitigation and will play a vital role in leadership and the development of Valon's operations teams to ensure that we stay true to our mission of championing homeowners. Directors are fully responsible for the management and oversight of a given function within their line of business. They own the KPIs for said function and work with partners across operations and tech to define and prioritize initiatives to drive performance against those KPIs.
Responsibilities
- Responsible for the business unit's success in operational execution and driving strategic cross-functional decisions
- Work with senior leadership to define performance goals and controls within their function
- Provide strategic recommendations to the executive team and business unit regarding future steps that the team should take to support the vision provided.
- Ensures processes and procedures are adequate to meet quality standards and are consistently applied and reviewed regularly.
- Work with stakeholders in Tech Co to provide operations context and handle change management for new processes and product rollouts.
- Able to work in ambiguity to operationalize and improve operational efficiency at the ground level.
- Orchestrate work streams
- Collaborate with the Sr. Leadership team to develop sustainable operations plans to achieve client satisfaction and create a first-class servicing experience for homeowners.
- Responsible for internal and external compliance within various areas of default servicing.
- Monitors staff performance and provides coaching and feedback
- Ensure contractual client service standards are achieved or exceeded on a monthly basis.
- Respond to client or homeowner issues as they arise.
- Responsible for adhering to all regulatory guidelines, investor, insurer as well as State, and Federal regulatory compliance as well as Valon's company policies.
- Proactively identifies opportunities and risks while overseeing the improvement of risk assessment and management practices.
Minimum Qualification
- Bachelor's degree in finance or business or related field preferred
- 10 years of mortgage default servicing experience.
- Knowledge of regulatory agencies and guidelines
- Strong communication and writing skills.
- Strong analytical mindset Ability to build effective teams
- Ability to strategically align with teams and peers across the company
- Ability to have a cross-functional impact across the company
- Ability to handle and drive complex change management so that operations continue to run smoothly
- Preferably work in the office
Ideal Background
- Ability to manage teams and concurrent workflows in an effective, efficient, and organized manner
- 10+ years of end-to-end experience within default servicing specifically managing multiple verticals.
- Excellent oral and written communications skills and strong interpersonal skills
- Strong analytical, problem-solving, and proven decision-making skills
- Ability to be the first line of defense between their team and the rest of the company when issues and problems arise
- Considered within the entire company to be an expert in their process areas.
What We Can Offer
- Compensation; competitive salary with a meaningful stake in the company via equity and performance bonus program
- Health & well-being; we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support
- $400 monthly stipend towards your lunches or groceries
- Grow together; learning & development opportunities including monthly developmental conversations with your direct manager and bi-annually performance review cycles
- Flexible time off; we know you'll do your best if you're taking time to recharge, so we don't cap the number of days you can take off per year in addition to the paid holidays we observe
- Baby bonding time!; 3 months off for birthing parents and 2 months off for non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from
valon.com
emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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