Director of Dining Services Job at Heritage Community of Kalamazoo

Heritage Community of Kalamazoo Kalamazoo, MI 49001

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Since 1945, Heritage Community has built a local legacy of vibrant senior living by nurturing a passion for providing the seniors and families of West Michigan with exemplary personalized care. We are the only locally owned non-profit senior living residence in the area.:

The Heritage Community of Kalamazoo vision is that we are the place where everyone wants to be.:

With a culture of hospitality that delights and surprises residents, staff, families and guests, Heritage Community of Kalamazoo will become an in-demand destination that challenges stereotype's and transforms the way people think about senior living.

When you join the team at Heritage, you work with purpose, you form lasting relationships with residents and staff, and you make a difference for countless individuals.:

Perks

  • Get paid as you earn with PayActive
  • Vacation time available after 90 days
  • Other time off including sick time, paid holidays more
  • Health, Dental Vison insurance
  • Referral program
  • Opportunities for Advancement
  • Retirement Plan with contribution match
  • Recognize fellow employees (or be recognized) with WOW Bucks that are redeemed for gift cards.:
Job Summary

As a Dining Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the dining service department.

Major Responsibilities

The Dining Services Supervisor will:
  • Assists the Dining Services Manager with running the day-to-day operation of dining services with a primary focus on the front of house operations.
  • Ensures client/resident service and satisfaction with efficient cost effective management meeting and exceeding stated expectations.
  • Assists in the responsibility for all foodservice-related activities; including menu/recipe prep, catering, quality improvement, sanitation, infection control and all facility-related activities.
  • Ensures that the Dining Rooms are properly setup for meal service
  • Trains Serving Staff in the proper Steps of Service and how to use the Ordering System. (POS)
  • Interacts with the residents or guests and addresses any needs or concerns they may have about dining services.
  • Assures the residents has a positive Dining Service Experience. May be asked to help round or survey residents on their food service experience and present ideas to enhance that experience.
  • Performs other duties as assigned.
Required Certifications, Licenses, and Registrations

  • ServSafe Manager Certification is required after 90-days- Training provided on campus.
  • ServSafe Alcohol Certification is required after 90-days
  • Continued In-Services as required by Federal, State and Local agencies for Assisted Living.
Knowledge and Critical Skills / Expertise

  • Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
  • Bar Wine knowledge- pairings of drinks and wines with different meals helpful.
  • Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
  • Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
Essential Physical Functions

  • Must be able to lift up to 25 lbs., stand on hard surface flooring for long periods of time.
  • Speaking, hearing, reading and effective writing skills are also expected
Experience

  • Must have previous service experience in full-service dining venue
  • Two years of supervisory experience a plus
An equal opportunity employer:



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