Position Summary
The Director of Enterprise Applications is responsible for providing the leadership role for the enterprise applications support functions. This includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other administrative applications that support the operational efficiencies within Eckerd College and their effective and efficient operation and functional development.

The Director of Enterprise Applications will also serve to support the CIO with departmental management in regard to strategic planning, staffing, operations, and budget.

Essential Functions (other non-essential duties may be assigned)

• Lead members of the Enterprise Applications Team and provide a positive working environment.
• Partner with campus stakeholders to assess, prioritize, and manage stakeholder needs regarding the ERP (Banner) and other administrative applications to ensure system investments meet business requirements.
• Act as a subject matter expert for the College's data governance and IT governance efforts.
• Take responsibility for development and continuous improvement of enterprise-wide applications that support the administrative functions of the College, including all ERP applications.
• Provide technical support to campus stakeholders and assist in maximizing technology usage and investment.
• Provide technical advice on administrative systems and help assess the implications of process changes or the addition of features or software.
• Oversee any modifications, enhancements or additions made related to the Ellucian products
• Monitor and ensure diagnosis and resolution of incidents and/or service requests in accordance with SLA timelines.
• Facilitate integration between Banner and other on-premise and software modules
• Seek opportunities to improve campus processes through the application of appropriate software and systems
• Ensure team members stay current with new technologies, trends and best practices in the IT industry, in order to advise on any new or emerging technologies that fits within the overall Technology strategy.
• Assist in developing the strategic priorities of the ITS department in order to achieve the mission of Eckerd College.

Position(s) Directly Supervised

• Database Administrator
• Application Programmer Analyst
• Application Support Analyst
• Web Developer
• Software Engineer

Required Qualifications

• Ability to supervise and mentor professional staff members to produce a strong team-oriented environment.
• Demonstrated expert knowledge of Ellucian/Banner software module(s) including knowledge of the underlying data structures and the application software
• Ability to present technical information and ideas clearly and effectively, both orally and in writing.
• Ability to work effectively with institution office staff.
• Ability to work and affect change in an environment of group decision-making
• Ability to work with peers within and outside of Information Technology to solve campus problems and provide excellent customer service.
• A demonstrated understanding of Oracle and related application tools
• Demonstrated capability of negotiating enterprise licensing and support agreements.

Physical Requirements/Working Conditions

• Frequently required to operate computers and other technology equipment.
• Frequently required to communicate with others in person or via telephone, email, chat applications, and video conferencing.
• Occasional after-hours work (nights, weekends) required for troubleshooting and maintenance.
• Occasional travel required for conferences and off-site training.

Education and Experience

• Bachelor's degree from an accredited college or university in computer science, management information systems, or equivalent.
• Ten (10) years of professional work experience with computerized systems and experience working with diverse constituencies in the delivery of services particularly in higher education
• Experience in business process improvement.

Preferred Qualifications

• Graduate degree from an accredited college or university
• Oracle database administration experience
• Extensive programming experience
• Knowledge of the following programming languages is preferred: Oracle: SQL, PL/SQL, SQL*PLUS, MySQL: SQL, HTML, CSS, Javascript, PHP, ASP, Unix shell scripting and C.
• Experience with Postman and RESTful web services
• Experience in Higher Education.
• Experience with Onbase Document Management
• Experience with Evisions Argos Reporting
• Experience with Technolutions Slate and Raiser's Edge.
• Ability to manage a complex workload, set priorities and use good judgment in managing projects.