REPORTS TO: CEO

STATUS: Full Time (40 hours/week) Exempt

SALARY Range: Commensurate with experience

Who We Are

NeighborWorks New Horizons is a leading not-for-profit developer of affordable housing, headquartered in New Haven, Connecticut. We currently manage over 700 units of housing, located throughout Connecticut, with another 68 units of new construction scheduled to come on-line in September 2022.

Our mission guides our work: “To strengthen neighborhoods by developing quality, affordable homes and supporting community building initiatives.”

Summary

The Director of Facilities will lead, manage and train the maintenance team, on a day-to-day basis through the delegation and completion of work orders, unit make ready turns, emergency repairs and other maintenance projects. He/She will be responsible for ensuring that NWNH portfolio properties are in compliance with local building codes and ordinances, and in line with the multi-family industry standards to ensure the properties are “inspection ready” at all times.

The Director will also be responsible for creating capital needs assessments and replacement plans for all NWNH managed properties and assisting in the development and implementation of long range facility plans and capital project planning. The Director of Facilities is also responsible for conducting plan reviews and inspections of buildings for compliance with construction, fire safety and other applicable codes and regulations.

Essential Duties and Responsibilities

· Hire, train and supervise the maintenance team members through a positive mentoring approach

· Delegate, oversee and inspect work performed by maintenance team members and outside vendors

· Schedule team members to ensure maintenance is available for emergency purposes around-the-clock

· Schedule and ensure apartment make-ready repairs and work orders are completely correctly, on schedule and in a safe manner

· Maintain accurate records regarding work orders (received and completed), expenditures, apartment make-ready status, work-in-progress using RealPage software

· Maintain an adequate inventory of spare parts and maintenance materials to handle most common repairs and situations, using the RealPage purchase order software

· Develop a schedule of routine preventative maintenance, have the preventative maintenance performed and maintain a record of the work

· Diagnose and troubleshoot maintenance, repair issues including but not limited to HVAC, plumbing, electrical, and roofing systems to determine the appropriate, cost effective solution

· Create scopes of work for vendor bidding processes, prepare analysis of bids and manage the third party contracts process

· Conduct regular inspections of the buildings, units and grounds to detect and resolve problems to ensure the properties are maintained at an “inspection ready” standard at all times

· Teach and train maintenance team members about excellent customer service, professionalism, safe work practices, effective work habits, effective verbal and written communication skills, and the efficient use of technology (RealPage, etc.)

· Work collaboratively with the Finance and Property Management Departments to prepare the annual operating budgets for the properties

· Monitor the operating budgets and capital reserves in a collaborative effort with the Finance and Property Management Departments to ensure adequate resources are available to properly maintain the properties

· Create a capital needs assessments program, and make a plan for capital replacement and major repairs for the properties within the NWNH portfolio

· Provide meaningful technical input to the housing development staff and consultants during the feasibility and development stages of new projects as to compliance with building codes pertaining to multifamily housing facility operations, and best practices for building construction, renovation, energy conservation measures, LEED practices

· Embrace the company’s use of technology by optimizing the use of RealPage - - - -

· Communicate effectively and timely with residents, visitors, vendors and team members while presenting a positive, professional image

· Ability to read, write, and communicate effectively in person and via email to represent company leadership professionally and to act as a point of contact for residents, team members, visitors, and vendors

· Execute other duties as assigned and required for furthering the organization’s mission.

Qualifications/Requirements

· Bachelor’s degree in related field and 5 years of experience in maintenance/facilities management/construction management

· Supervisory experience

· Ability to work with diverse populations, communicate vision, mission and goals through operation of portfolio and exercise independent judgment

· Requires strategic view of facilities management - great attention to detail excellent negotiating, organization and planning skills

· Knowledge of budgets and accounting principles

· Comprehensive knowledge of laws, ordinances, and codes pertaining to multifamily housing facility operations, building construction, energy conservation measures, etc.

· Comprehensive knowledge of the operation and maintenance of mechanical, building energy management, and structural systems in multifamily housing;

· Knowledge of and ability to design and administer capital projects with multiple funding sources, including the development of specifications, and procurement of contractual services;

· Knowledge of general maintenance methods, operating requirements and safety precautions related to facilities management.

· Knowledge of basic principles of construction and maintenance operations.

· Knowledge of work order management systems.

· Knowledge of HVAC and controls, troubleshooting requirements, and associated lifecycle analysis and planning.

· Knowledge of OSHA and environmental regulations.

· Interpersonal, oral, and written communication skills.

· Ability to analyze, organize and lead a diverse facilities workforce.

· Ability to manage budget and personnel.

· Ability to implement policies and procedures.

· Ability to inspect buildings and interpret codes, rules, and guidelines pertaining to Facilities Operations.

· Ability to read blueprints and schematic drawings.

· Good written and verbal communication skills

· Reliable transportation and travel required

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New Haven, CT 06513: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in New Haven, CT 06513

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