Director of Food and Beverage Job at The London West Hollywood at Beverly Hills
The London West Hollywood at Beverly Hills West Hollywood, CA 90069
The Director of Food & Beverage is responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality. products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
- Guide and inspire exceptional team performance and mentor managers, supervisors and team members in the Food & Beverage Division
- Build team capability, knowledge and resources to meet short and long term business objectives
- Mentor, train and coach team members, oversee new hires and track team training
- Manage operational coverage, work load and resource distribution within and across teams
- Interview, hire and coordinate succession planning of staff
- Manage vacation, payroll and other
- Monitor and evaluate team performance
- Oversee the efforts to ensure service standards are consistently met and exceeded
- Enhance services and standards for the Food & Beverage Division
- Accountability for P&L in the Food & Beverage Division
- Instrumental in attracting and retaining loyal guests through close working relations with Sales & Marketing
- Anticipate future guest trends and align services offered in the Food & Beverage Division
- Develop innovative solutions to enhance communication of guest and service information
- Trouble shoot in complex service situations
- Oversee the facilitation of the Guest experience to exceed the expectation of a luxury hotel
- Plan and prepare with team for guest reservations and coordinate unique requirements, to meet the guests needs, pace and degree of personalization
- Identify, customize and deliver individual guest requirements.
- Ensure effective hosting of the guest experience – Greet guests upon arrival and departure; engaging with guests to ensure guest delight
- Provide sincere communication and demonstrate a genuine desire to serve
- Maintain contact with loyal guests and win disengaged guests back
Job Requirements:
- At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
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