Director of Hospitality

Company Overview

CHICK-FIL-A, INC.’S CORPORATE PURPOSE STATEMENT:

"To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A."

SHARED VISION:

To be the world’s most caring company.

CHICK-FIL-A GREEN BAY'S VISION STATEMENT:

To positively influence, cultivate, and inspire all.

CHICK-FIL-A GREEN BAY’S MISSION STATEMENT:

Be excellent. Be good stewards. Love well.

Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.

CHICK-FIL-A GREEN BAY’S CORE VALUES:

Honor, Dignity & Respect - We will treat everyone with honor, dignity, & respect.

Always Do the Right Thing - Even when no one is looking.

Relentless Love - we will love our team members well and we will not be thieves and liars by speaking truth in love.

Excellence - we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.

Here to Serve - we will provide a white towel service by letting all we come in contact with that we are here to serve.

Roles & Responsibilities

The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.

The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than “fast food” but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House. Your responsibility is to:

Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience

Work in the operations by leading teams of around 25-30 daily

Supervise 50-100 employees

Manage systems and processes in the Front of House

Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests

Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area

Track and improve store goals with a focus on Customer Experience Monitors

Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business

Hold team members accountable to all policies and procedures; ensure fair disciplinary action

Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards

Train, coach, and develop A-grade talent

Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management

Partner with other Directors to assure that all events and new initiatives align with the hospitality vision

Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store

Support in the operations of the restaurant first then perform director duties.

General Responsibilities

Ability to oversee 30-70 direct reports on a daily basis.

The business mindset with a proven record of financial growth in profit and sales of a restaurant.

Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.

Care for Team Members

Understand the importance of leadership development and mentoring team members of all ages.

Train Team Members to understand Core 4 and Winning Hearts Everyday model

Clearly communicate with respect and use technology for continuous conversations.

Competencies

Humble

Hungry

Smart

Emotionally Self-Aware

Emotionally Self-Controlled

Adaptable

Empathetic

Organized

Understands Conflict Management

Tech Savvy

Able to lead teams and work in teams

Character: High Integrity

Chemistry: relationship builder, coaches others to perform

Competency: results-oriented, systems thinker, quick study

Servant leader, team-oriented, with a passion for people and world-class service

Well organized manager with excellent verbal, written, and electronic communications skills

They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.

Other Duties

Able to lift 40 – 60 pounds on a consistent basis.

Able to work opening, closing and weekend shifts.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Flexible Hours – You tell us when you are available to work (i.e. what hours, how long of a shift, how many days a week, and the number of days a week you want to work), and we schedule based on your availability while still meeting the needs of our business.

Closed Sundays – All Chick-fil-A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!

Work directly with the Operator/Owner – Instead of having a distant corporate office calling all the shots for day-to-day business operations, Chick-fil-A has the Owner/Operator right in-house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick-fil-A Corporate.

Competitive Pay – Starting wages are higher than others in our market.

Meal Discount – Depending on how much you work, either 50 or 100% off when you work, plus 20% on your days off!

Career Advancement – Potential promotions based on job performance and work ethic.

Insurance – AVAILABLE TO ANYONE WORKING MORE THAN 15 HOURS A WEEK! Offer several different types of coverage; including: Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short-term Disability, and MORE!

FREE HEALTH ADVOCATE - With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate!

Employee Assistance Program - free financial, work/life balance, child/elder care, and other counseling!

Retirement – Offer 401K with matching opportunities!

College Scholarship Opportunities!

REQUIREMENTS

• Must be at least 18 years old upon hire.
• B.A./B.S. Preferred
• At least 2 Years of Experience Managing Teams
• Quick Service Restaurant Experience Preferred
• Must pass background check

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

Influence & Cultivate, Inc. dba Chick-fil-A Green Bay is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal opportunity without imposing undue hardship on Influence & Cultivate, Inc. dba Chick-fil-A Green Bay. Please inform the Hiring Manager if you need assistance completing any forms or to otherwise participate in the application process.