DIRECTOR OF OPERATIONS

• JOB OBJECTIVE

Under limited supervision, to help assist with planning, directing and coordinating the management/day to day duties of an Elderly/Disabled housing Agency and to perform other related work as directed.

• DUTIES AND RESPONSIBILITIES

Essential Functions

• Ensuring residents have decent, safe and sanitary housing
• Inform and advise the ED regarding all matters affecting the overall management and operation of the Authority
• Negotiate and oversee contracts with all outside service providers
• Ensure curb appeal and safety of the properties
• Supervise, monitor and evaluate Authority personnel and all programs and initiate actions to improve these performances based on employee performance
• Helps maintains computer system, including hardware and software as well as other office equipment with help from IT personnel.
• Carry out the work of the Agency in a manner that complies with all applicable Federal, State/local laws, regulation, monitoring agencies and SHA policies and procedures.
• Vacates units; coordinate preparation of vacant units. Leases and shows units to prospective residents. Sets up security deposit
• Rental collection duties. Performs delinquent account action (review accounts, counsel delinquent tenants)(completion of rent control sheets, etc.). Monthly reconciliations
• Monitors vacancies. Monitors turn-around time to ensure agency compliance
• Schedules and performs grounds and dwelling inspections
• Conducts annual re-certifications and interim adjustments to rent timely, accurately and in compliance with THDA, USDA and FHLB requirements
• Maintains files; and types various correspondence to residents and for leases
• Assist in matters related to conflict resolution with residents and employees
• Assist in the selection and training of employees
• Approve all expenditures in conformation with Board Policy
• Deposit rental income(also performs ACH deposits)
• Performs USDA subsidy requests through MINC system
• Records Section 8 voucher payments
• Pick up and deposit laundry income
• Walks properties and inspects grounds
• Maintain fixed asset spreadsheet
• Monitors maintenance work performance and work order process
• Attends and participates in resident activities and HA sponsored activities when needed
• Submit weekly, monthly and annual reports to the Executive Director/Monitoring agencies
• Incumbents in such assignments are on-call on a 24/7 basis to deal with facilities or resident crises and emergencies
• Do other tasks as assigned by Executive Director

Equipment Used

General office equipment, personal computer, cell phone and occasional automobile usage

Supervision Exercised

Supervises office staff, maintenance staff and others that may be assigned by Executive Director

C. EMPLOYMENT STANDARDS

1. Education, Experience and Certifications

Bachelor’s degree in Business Administration, Management, Marketing, Finance or other related area of study from an accredited college or University and three (3) years Housing Management and leasing experience or a High School Diploma with the Certified Apartment Manager designation and three (3) years of housing property management experience. Substantial housing property management experience can be accepted as a substitute for a degree.

2. Knowledge, Work Experience, Skills and Abilities

USDA(RURAL DEVELOPMENT)/TAX CREDIT EXPERIENCE IS STRONGLY PREFERRED. Knowledge of management, budgeting, real estate, and HUD, USDA(Rural Development), THDA(Tax Credits), FHLB housing rules and regulations. Accounting skills and experience are a plus, but not required. Ability to make quality decisions, make plans, short and long-term; analyze and resolve problems, organize and schedule daily work activities in accordance to housing rules and regulations, meet deadlines and goals, create reports and adapt to change. Excellent interpersonal skills and ability to lead, direct, coordinate, manage and motivate staff. Excellent communication skills, both oral and written, ability to establish working relationships with low-income elderly/disabled residents, social service partners and governmental officials. Must have the willingness, mental and physical ability to perform the duties involved in this classification. Ability to perform work with or without an accommodation that requires sitting, standing and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.

3. License/Certifications Required

Valid Tennessee driver’s license or ability to obtain one immediately after being hired. Property management certifications(PHM, CPM, HCCP, etc.) or ability to obtain within a reasonable amount of time after being hired.

D. STATUS/PAY/START DATE

1. Status: Salary-Exempt

2. Starting pay range is $40,000-$60,000

3. Pay is commensurate with experience, certifications, etc.

4. Expected start date is June 1, 2023

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

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