Director of Operations

• We are currently looking for a dynamic leader to join our team as the Director of Operations (DOO) to lead and inspire a team to excellence in the vacation rental industry here in Panama City Beach!

This critical role will report directly to the Vice President. With a focus on winning, kindness, empathy, humility, and passion, the DOO will lead our operational activities, including but not limited to: property management, scheduling cleaning vendors, maintenance, laundry services, and vendor/contractor management.
As the primary information hub for all operational facets, the DOO is responsible for the overall quality of our rentals and the excellence of our team. From managing and training staff, to creating and implementing policies and procedures, the DOO plays a vital role in ensuring the success of our business.
Attributes of a successful candidate for this role will align with our values which include: ability to take action and ownership, effective communication, remaining calm, maintaining the company culture and values, leading by example, stewarding all people and properties entrusted to us with integrity and excellence, being a great coach, celebrating excellence, doing the right thing, humility and respect for all.
In this role, the DOO has the opportunity to make a real impact, from handling guest and owner complaints, to forecasting departmental personnel and technology needs. The DOO will also have a hand in developing processes to sustain our growth, as well as reviewing and providing input regarding the budget.
With a typical schedule of 8 AM - 6 PM, Sunday - Saturday, the DOO will enjoy a competitive salary, bonus potential, and a comprehensive benefits package.
ESSENTIAL JOB DUTIES AND FUNCTIONS

• Leads and oversees the day-to-day all operations within assigned territory, including recruiting, hiring, coaching, and developing employees, and providing coaching and counseling as needed
• Serves as the primary information hub for all facets of operations within assigned territory, including property management, scheduling cleaning of properties, maintenance of properties and laundry services
• Promotes and encourages Company’s core values and standards
• Manages and reviews employee/vendor schedules within assigned territory
• Responsible for overall quality of the rental properties provided by the Company, working in conjunction with operations team to ensure that the units are exceptionally maintained and immaculately cleaned

•Responsible for managing and training the team, including all staff, contractors and vendors who provide
service to the operational side of the business. List includes:
o Property managers, assistant property managers, cleaning staff, maintenance staff, contractors,
inspectors, inventory personnel, linen suppliers, linen cleaning service providers, disposable goods
suppliers, and telecommunications providers

• Oversees regular inventories of supplies, linens, and cleaning materials, and formulating orders to maintain

appropriate inventory levels

• Responsible for the communication of information, providing direction to team and other departments

within assigned territory

• Create, review and manage staff and departmental policies and procedures as needed
• Implementing a training and retraining program within the department, and holding employees accountable

for work quality and standards

• Handles owner and guest property complaints, resolving issues as they arise in a cost-efficient manner that

satisfies both owner and guest needs

• Upholds all facets of the SOW between the Company and the Contractor(s) within rental territory or

territories

• Upholds all facets of the Rental Agreement between the Company and the owners of the rental properties
• Inspects work to ensure quality control and evaluate employee performance
• Responsible for forecasting departmental technology, departmental personnel, and training requirements

for each year/season. This information will be submitted to the COO for budget creation.

• Reviews and manages the budget to ensure appropriate allocation of resources for the territory
• Participates in laundry and residential cleanings as needed
• Must be able to work a flexible schedule between 8 AM – 6 PM Sunday through Saturday, coordinating time

off with the operations team. Will also serve as the back-up contact for after-hours calls

• Performs all other duties that may be assigned in a safe manner
• Establishes an infrastructure to sustain dynamic business growth without decreasing the profitability of the

company (i.e., develop processes and procedures to streamline operational efficiency and effectiveness)

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Panama City Beach, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work flexible hours, including weekends as needed

Experience:

• Hospitality management: 5 years (Preferred)

Work Location: One location

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