General Responsibilities:

Florida Rural Legal Services Inc is seeking an Intake Specialist to work under our Disaster Relief Assistance Grant for our Regional Offices (Ft. Myers, Lakeland, WPB/Riviera Beach, and Ft. Pierce). This role will be a contract role for 1 year with the possibility to extend. The Intake Specialist are the initial telephone point of contact for all new clients. This is a professional position under the supervision of the Hotline Managing Attorney.

Essential Functions

• Efficiently and accurately complete intake questionnaires, open file, and transfer to office.
• Determine client eligibility in accordance with LSC and Grant regulations and other funding criteria.
• Initially assess applicant’s legal problems and check for conflicts of interest and current files.
• Refer ineligible applicants to other sources of assistance and give appropriate information as instructed.
• Provide fax number to applicants to fax documents.
• Transfer eligible applicant’s cases to the appropriate Attorney or other designee or transfer applicants who are eligible for services through the Advice Line directly to the hotline.
• If the case needs to be referred to another legal services provider, e-mail to Grant Attorney.
• Assist with training new screeners as requested.
• Perform other duties as assigned

Minimum Qualifications:

• High School diploma or equivalent.
• Typing skills of 50 WPM and the ability to enter data into computer.
• Attention to detail.
• Ability to forge positive relationships with prospects, colleagues and the community.
• Good organizational, interpersonal and communication skills.
• Ability to work collaboratively and independently.
• Must be able to effectively and efficiently maximize existing resources.
• Working knowledge of Microsoft Suite (Word, Excel, PowerPoint and Outlook) and CMS.
• Must be able to effectively work in high pressure situations which involve deadlines.
• Must be able to maintain professional demeanor while working with the public.
• Must be able to maintain positive working relationships while under pressure.

Desirable Qualifications:

• Knowledge of basic legal terminology and simple business mathematics.
• Familiarity with the judicial system and a wide range of social services.
• Ability to interview to determine essential facts with respect to eligibility and initial case assignment.
• Spanish and/or Haitian Creole required
• Prior experience in a call center, social service agency or law firm preferred.

Working conditions

This position operates in a professional office environment; Remote
Physical requirements

• This is a largely sedentary role, however, some lifting of office supplies up to 20 pounds may be required.

Direct reports None
EEOC Statement:
Florida Rural Legal Services, Inc., does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristic protected by federal, state of local law.