Dispatcher Job at Safelite Group
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Dispatcher connects Safelite's caring personality with our focus on quality and customer service as the bridge between our customers, technicians, and local service teams. By providing scheduling, routing, tracking, and invoicing assistance, these detail-oriented professionals are key to delivering the Safelite experience.
What You’ll Get
What You’ll Get
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Competitive weekly base pay starts at $ 18.81 / hour.
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A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
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Up to $5,250 annually in tuition reimbursement.
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Paid training and all the tools and resources you'll need to be successful.
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View all our health, wealth and life offerings at www.safelitebenefits.com.
What You’ll Do
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Provide direct support to regional locations with scheduling, routing, tracking and invoicing assistance, in close partnership with local field leaders and technicians.
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Maintain knowledge of assigned market area and provide the most efficient directions and routes possible for technicians.
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Ensure that proper information is listed on routing manifests and work orders before technicians leave their facilities.
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Review completed work orders with technicians and leaders for accuracy prior to invoicing.
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Remove unused inventory from completed work orders and coordinate hotshots and add-on assignments with warehouse and store locations.
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All other duties as assigned.
What You’ll Need
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Education: High School Diploma/GED/Equivalent required.
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Experience: 2+ years working in a customer service environment required; 1+ year of experience with transportation/public service dispatch practices and procedures preferred.
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Proficient with routing and mapping devices and the geography of local areas; able to visualize how to get from point to point in the most efficient way possible (given traffic flow, geographic features, etc.)
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Present a professional appearance and wear personal protective equipment.
#LI-RECRUITERTAG
Base Pay Range Min - Max (in $USD):
$18.81 - $27.78
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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