San Diego Humane Society is hiring a full-time Dispatcher for our Humane Law Enforcement Team!

How you’ll impact our mission:

At San Diego Humane Society, we’re united by our mission to Inspire Compassion. Dispatchers impact the lives of more than 40,000 animals each year by receiving emergency and non-emergency calls for animal related services and dispatching Humane Officers when appropriate. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.

What’s in it for you?

At SDHS, we’re proud to be an Equal Employment Opportunity Employer and commit to being a place where every person – staff, volunteer, and guest – can feel a sense of belonging. We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.

As an employee you’ll enjoy:

• Competitive pay and paid time-off (including your Birthday Day Off!)
• Comprehensive benefits package, training and well-being programs
• 403(b) retirement plan with 5% match after 1 year
• Free pet adoptions, pet vaccines and spay/neuter services
• …and so much more!

What you’ll do:

• Receive emergency calls for service from the public; evaluate the information for possible classification as a Priority One response and dispatch Humane Officers when appropriate in accordance with established procedures.
• Receive and transmit routine and emergency radio messages with officers in the field and maintain radio contact with officers on assignments. Upon request of the Humane Officer, take action in support of activities taking place in the field.
• Receive non-emergency calls from the public and provide general informational responses about SDHS operations.
• Maintain the Shelter Buddy database, Computer Aided Dispatch database and other records systems in support of calls for service. Document facts accurately, legibly, and completely during multiple call situations.
• Serve as part of any major emergency response by coordinating increased radio and telephone traffic and providing detailed information to citizens, public safety organizations and others on SDHS responses.

What we’re looking for:

• High School Diploma or equivalent required
• Requires minimum of one (1) year paid experience in the field of customer service handling high-pressure situations in-person or over the phone
• Advanced training and/or instruction in field of customer service and experience with heavy incoming call volume preferred
• Strong interpersonal skills and proven ability to work effectively with a team in a fast-paced and at times stressful environment is essential
• Bilingual skills a plus, Bilingual-Spanish preferred

Location: Based at our San Diego Campus. This position works a 4/10 Alternative Work Schedule.

Pay: Starting range is between $18.90 – $21.26 per hour and is eligible for an hourly bilingual-Spanish premium. The hourly rate is determined by your related education and experience.