Cook’s Mechanical Services is seeking a Service Dispatcher/Clerk

This position is responsible for dispatching and providing support to our service department by assisting in parts procurement, setting up spreadsheets, sending out quotes, filing and general organization of activities.

Required 3 years of office/clerical experience. Must be proficient in Microsoft office word and excel.

Successful candidates will be expected to meet the following criteria:

• Dispatch
• Supporting service department
• Creating and maintaining spreadsheets
• Ability to learn and quickly navigate computerized dispatching system
• Learn business practices and terminology to correctly approve weekly field hours and proofread resolutions
• Complete accurate purchase orders through the computerized service system
• Build and maintain positive working relationships with vendors, peers, and customers
• Maintain a clean and organized workspace.

Position Requirements High school diploma or GED

• Excellent customer service skills
• Proficient typing speed
• Very quickly move through basic windows programs and other programs once learned--- required 3 years experience in word and excel
• Able to multi-task both computer work and multiple phone conversations
• Exhibit both a calm demeanor and a sense of urgency when necessary
• Strong communication skills and ability to build rapport with field technicians
• Effectively prioritize service calls based on severity and assign technicians appropriately

Must submit to a drug screening and background check .

Cook’s Mechanical Services is proud to offer:

• Competitive hourly salary –based on experience
• Complete medical, dental and vision insurance
• 401K
• Paid vacation Cook's Mechanical Services

is a full-service mechanical contractor dealing exclusively with industrial and commercial HVAC maintenance and service serving East Tennessee, Southwestern Virginia, and Western North Carolina. We are dedicated to serving our clients with exceptional performance and response.

Our Vision is to be the leading provider of quality HVAC services through extraordinary teamwork and attitude. Our values include respect, integrity, great communication, and a commitment to excellence. Our corporate culture is one that esteems family values and celebrates special holidays like Thanksgiving and Christmas. Beyond our excellent work, we celebrate our most valued asset which is our people by honoring them with picnics and gatherings for them and their families. Our goal is to stay focused on our strengths and values - a strategy that has proven successful for more than 38 years and one that continues to benefit the company's employees, customers, and communities. Our company holds true to Christian values - this top-down “Christ-centered” philosophical leadership truly sets us apart from the competition. Learn more at www.cms-hvac.com.

We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Office/Clerical: 3 years (Required)
• Microsoft Office: 3 years (Preferred)

Work Location: In person

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