District Manager Job at Dogtopia - Paws Up
Dogtopia District Manager Dogtopia, the industry leader in dog daycare, boarding, and spa services, is in search of an energetic, organized, business-minded individual to lead our team as District Manager. This is a role for someone with Multi Unit Management and an Operations background who understands hard work, how to deliver and train others to provide top customer service and a great team culture as well as ensuring a great, safe environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you!
The District Manager
- The District Manager works closely with the Store General Managers to execute the annual unit business plan.
- This role will be responsible for overseeing the success of the day to day operations, systems and tools to drive operational excellence, efficiency, consistency and profitability in their area.
- Deliver aggregate and store level annual comp growth targets
- Maximize sales and profitability in the region
- Ensure quality consistency across the region
- Foster on-going relationships to drive influence
- Analyze daily & weekly report metrics for trends and opportunities
- Build a comprehensive communication system and cadence with store personnel and Store General Managers to ensure efficient and effective messaging utilizing all platforms and communication vehicles
- Conduct monthly P&L’s reviews and assist in performing monthly and quarterly financial analysis
- Build and execute a Daily / Weekly Frequency for Store visits schedule, reviewing front of house and back of house operations and creating a hands on, lead by example apporach with the teams.
- Provide ongoing training and development for staff
- Hands on approach with Back of House and Front of House Operations alongside the team.
- Drive engagement and buy-in of initiatives at the store level
- Recruiting, Interviewing and hiring for the open positions on your team
- Fill in and create strategic methods when open positions come up in your district to ensure the store is running efficiently at all times
- Monitors staffing schedules for effectie operations while maintaing payroll budgets.
- Maintains a positive culture of development with all employees
- Leads by example by coaching all on contributing to a positive team-oriented culture.
- Delivers written performance reviews and give employees positive acknowledgement when due
- Help coach the General Managers and Assistant Managers on Dogtopia mission as well as consitent leadership development.
- Ensure each employee has the correct amount of training
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
- Develops team in memenrship sales, up-selling and using strategic tecniques to grow revenue.
- Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
- Communicates any concerns or needs to COO proactively and partnering after attempting to resolve issues.
- Help all locations maintain a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
- Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
- Keeps the team members engaged in their duties.
- Strive for high customer review ratings!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
- Emotionally intelligent
- Detail Oriented
- Quick thinker
- Outgoing, enthusiastic by nature
- Will take charge of their team to reach success
- Strong initiative and self-direction
- Business ownership and Results oriented
- Training and developing others
- Motivating team builder and organization developer
- Sense of urgency for goal achievement
- Strong commitment to results
- Entrepreneurial approach with a strong work ethic
- It’s always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture with 14 Paws Up Dogtopia locations (and counting!)
- Competitive bonuses with some flexibility in scheduling
- PTO, Medical and Dental Benefits
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