Department: Enterprise Store
Post End Date: 02/24/2023
Position Type: Employee
Position Reports To: Division e-Commerce Manager
Position Supervises: N/A
Pay Level: 7
FLSA Status: Exempt

Position Summary:

Provide support to the division e-Commerce manager by ensuring procedures and company guidelines are followed to achieve sales objectives, goals and budgets. Assist in the training and development of the stores’ e-Commerce team. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Ensure that division e-Commerce departments are meeting and exceeding customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure that local, state, and federal laws, food safety procedures and company guidelines are followed
• Assist in recruiting, selecting and hiring qualified associates for division e-Commerce departments and ensure stores are sufficiently staffed to handle business demands
• Participate in delivering training to the division’s e-Commerce team for all e-Commerce functions and duties at new and existing locations
• Assist store e-Commerce teams in achieving annual division performance goals for quality, efficiency, and positive customer experiences
• Assist store e-Commerce teams in meeting division and expense budgets
• Assist in the e-Commerce department’s analysis and response to the competitive landscape
• Communicate the e-Commerce strategy with division district managers, district coordinators, store e-Commerce supervisors and associates
• Work with the store e-Commerce team and division staff on resolving operational issues
• Report all issues with item shelf allocation to the division KOMPASS team and partner to resolve
• Assist with addressing customer feedback, questions, or concerns
• Visit store e-Commerce sites to assist teams in maintaining operational and customer service standards; address immediate concerns and work with team to provide solutions to issues
• Ensure preventive maintenance protocols for equipment are being followed
• Measure productivity and customer satisfaction levels for store e-Commerce department associates ; assist store e-Commerce supervisor in creating continuous improvement plans
• Assist with addressing customer feedback inquiries, questions or concerns
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

• High school diploma or GED
• 1 year experience as a co-manager
• Effective oral and written communication skills
• Strong organizational and leadership skills
• Basic knowledge of computers
• Proven supervisory experience
• Must be able to lift objects up to 25 pounds frequently and objects up to 50 pounds several times throughout the day
• Must be able to stand for extended periods of time and/or walk constantly
• Ability to stoop, kneel, or crouch several times per hour

Desired Previous Job Experience/Education:

• Bachelor’s degree
• Experience with and knowledge of Point of Sale (POS)
• Knowledge of e-Commerce business
• Experience in a warehouse environment
• Retail Management experience

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: Other
Required Travel: Up to 100%
Required Certifications/Licenses: None
Regions: Midwest

States: Ohio
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