Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org.

Open Door is seeking a eClinicalWorks Application Specialist to work in our Ossining, NY Headquarters. This role will report to the IT Manager of Service Delivery and will be responsible for driving the delivery, support and enhancements of the Open Door Family Medical Center EMR platform.

The eClinicalWorks Application Specialist is accountable for the end-to-end delivery of programs and projects related to eClinicalWorks within Open Door Family Medical Center, meets customer needs, delivers technology updates, manages the process of delivering enhancements and corresponds with the vendor(s) to ensure service and support is delivered within agreed SLAs.

Responsibilities

• Maintains information technology projects related to EMR platform, in line with IT strategies laid out by the leadership; planning, researching, and implementing technological solutions
• Working with internal stakeholders, presents and recommends technology enhancements to the CTO with the aim of improving efficiencies and optimizing use of technologies
• Leads cross-functional teams and managing key stakeholders while performing full project management tasks from proof of concept through final implementation
• Delivers weekly updates to management on health and performance of EMR platform
• Conducts regular service review meetings with the vendor, to assess tickets and services delivered
• Presents monthly performance metrics to management – centralized reporting dashboard
• Meets key internal stakeholders bi-weekly to capture feedback, enhancement needs and service issues
• Documents all meetings and store these centrally
• Tracks and ensures compliance with licenses used within Open Door
• Monitors and manages end-to-end delivery of projects and services regarding scope, time and budget
• Drives operational improvements and efficiencies through rigorous process and controls, and as a gatekeeper for quality
• Contributes to the wider goals of the IT department and success
• Manages and owns the end-user communication through the product intranet site and KB articles in ServiceNow

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field preferred
• More than 2 years of experience and knowledge of EMR platform
• Experience and knowledge of eClinicalWorks EMR platform required
• Excellent written and verbal communication skills
• Excellent at using Microsoft Office applications, Microsoft Visio, or similar flowcharting application
• Able to clearly communicate technical concepts to both technical and non-technical audiences
• ITIL Certification desired
• Familiar with project management methodologies such as PMP or Prince2
• Worked within a medical facility, using EMR platform to deliver patient services
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid changes
• Project management experience of medium to large projects
• Experience with medical terminology, processes, tools, and forms
• Strong customer orientation and able to manage customer expectations
• Experience managing external vendors
• Excellent relationship building and interpersonal skills

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands of residents in our communities, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 401(k), generous paid time off, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on organizational and individual objectives.

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients and if this position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements.

Open Door is an Equal Opportunity Employer