Economic Benefits Technician Job at Wake County Government
What You'll Be Doing
Do you have exceptional customer service skills, and want to join an organization that offers professional growth and development? This opportunity may be just what you have been looking for. The Economic Benefits Technician performs tasks to ensure efficient departmental operations within the Southern Regional Center (SRC), and serves as the initial point of contact for the Economic and Social Services (ESS) Division. Oh wait, did I mention our excellent benefits package?
Primary functions include:
Assisting clients who visit Human Services locations; answering policy questions and troubleshooting case issues
Assisting with completion of forms and/or helping clients at self-service computer stations; referring them to internal and external resources as needed
Submitting applications and/or recertifications into NCFast; manages evidence in NCFast; maintaining queues in NCFast and OnBase by scanning and indexing documents, maintaining work queues, and documenting case actions and communications with clients
Backing up customer service and administrative staff in reception areas
Performing administrative functions to support supervisor such as scheduling meetings, contacting clients, job candidates, checking references, and other tasks
NOTE: Wake County Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Human Services, (ii) after accepting your position with Wake County Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Human Services, (III) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.
For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Maryland, Tennessee, Virginia, Pennsylvania, or Maine.
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
High school diploma or GED
One year of experience in human services
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Six (6) months of experience scanning and indexing electronic data and records
One year of Customer Service experience in a Human Services or medical clinic setting
The ability to interpret from Spanish to English and English to Spanish
How Will We Know You're 'The One'?
Knowledge of Microsoft Office programs including Word and Excel
Knowledge of and/or ability to learn Economic Services Program policy and NCFast navigation
Exceptional customer service skills
The ability to listen, react and respond appropriately to others, and to patiently and professionally assist demanding or emotional clientele
About This Position
Location: Southern Regional Center Fuquay-Varina, NC
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am to 5:00 pm
Hiring Range: $17.17 - $23.17 commensurate with experience
Posting Closing Date: 7:00 pm on 12/6/2022
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Do you have exceptional customer service skills, and want to join an organization that offers professional growth and development? This opportunity may be just what you have been looking for. The Economic Benefits Technician performs tasks to ensure efficient departmental operations within the Southern Regional Center (SRC), and serves as the initial point of contact for the Economic and Social Services (ESS) Division. Oh wait, did I mention our excellent benefits package?
Primary functions include:
Assisting clients who visit Human Services locations; answering policy questions and troubleshooting case issues
Assisting with completion of forms and/or helping clients at self-service computer stations; referring them to internal and external resources as needed
Submitting applications and/or recertifications into NCFast; manages evidence in NCFast; maintaining queues in NCFast and OnBase by scanning and indexing documents, maintaining work queues, and documenting case actions and communications with clients
Backing up customer service and administrative staff in reception areas
Performing administrative functions to support supervisor such as scheduling meetings, contacting clients, job candidates, checking references, and other tasks
NOTE: Wake County Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Human Services, (ii) after accepting your position with Wake County Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Human Services, (III) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.
For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Maryland, Tennessee, Virginia, Pennsylvania, or Maine.
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
High school diploma or GED
One year of experience in human services
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Six (6) months of experience scanning and indexing electronic data and records
One year of Customer Service experience in a Human Services or medical clinic setting
The ability to interpret from Spanish to English and English to Spanish
How Will We Know You're 'The One'?
Knowledge of Microsoft Office programs including Word and Excel
Knowledge of and/or ability to learn Economic Services Program policy and NCFast navigation
Exceptional customer service skills
The ability to listen, react and respond appropriately to others, and to patiently and professionally assist demanding or emotional clientele
About This Position
Location: Southern Regional Center Fuquay-Varina, NC
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am to 5:00 pm
Hiring Range: $17.17 - $23.17 commensurate with experience
Posting Closing Date: 7:00 pm on 12/6/2022
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.