The Electronic Health Record Specialist is responsible for providing customer service while maintaining patient demographics and insurance records. Performs routine duties associated with patient scheduling, payments, co-payments and maintaining medical records.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Updates patient demographics at each visit.
• Verifies insurance information at each visit.
• Performs cashiering functions. Collects payments and prints receipts.
• Closes daily batch and balances cash drawer within plus or minus $5.00. Places money bag in the safe at the end of each shift.
• Ensures completion of all forms, obtains appropriate signatures (assignment of benefits, consent for treatment), and notes in the computer release of information, privacy policy and assignment of benefits.
• Appropriately schedules appointments per department guidelines; provides each patient with future appointments with an appointment card per department protocol as evidenced by appointment audit.
• Obtains medical records for same day appointments.
• Answers telephone by the third ring. Identifies the department, their name and asks, “May I help you?”
• Facilitates the distribution/receipt of all medical charts from the satellite clinics to the main site.
• Purges records yearly in accordance with MPHC Policies and Procedures.
• Assigns medical records for release of information.
• Processes and/or prepares medical records for release of information.
• Maintains the record management computer system and ensures accuracy.
• Performs other duties as assigned.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Previous Customer Service experience required.
• Previous medical front office and medical records experience required.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85042: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Medical records: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location

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