Salary range: $47,380 - 53,560

Job Summary:

As a member of the Workforce Development leadership team, the Employment/Job Coach Supervisor leads and works alongside a team of Employment Coaches and Asset Development Specialists who works collaboratively with clients to identify, secure and maintain employment that meets their interests and career goals.

Essential Duties:

• Supervisory Responsibilities
• Creates, models, and coach staff in effective client outreach strategies that will engage individuals who may be ambivalent about seeking income growth and/or housing services.
• Creates, models and coach staff in effective client services strategies including effective job search techniques, job placement assistance, guidance that helps participants identify and address behaviors that may create barriers to getting or advancing in a job and ensuring participants have a realistic and supportive plan in place for a smooth transition to employment.
• Monitors service delivery and staff activities to ensure timely completion of housing pathways assessments and assures progress towards employment and income growth.
• Monitors client assignments and staff workloads so they are appropriately balanced across all team members.
• Maintains open communication and strong working relationships with other SFH departments, collaborating shelters, and other service providers.
• Meets with individual staff on a weekly basis to review progress toward participant and departmental goals, review work successes, provide support, trouble-shoot challenges, and coach as needed.
• Monitors service delivery and performance to ensure measurable client progress and adherence to contract requirements, departmental goals, and/or agency-wide outcomes.
• Assists in recruiting, hiring and training new staff and identify professional development and training opportunities to support ongoing staff growth.
• Conducts formal performance reviews according to departmental or agency schedule, or as needed.
• Represents SFH in Citywide meetings including COC Case Conferencing and Housing Work Partnership Teams.
• Contributing member of the SFH WFD leadership team with WFD Associate Director, WFD Manager and Instructional Team Supervisor.

Direct Care

• Engages individuals who are homeless and promotes and connects them to appropriate departmental services, including MassHire.
• Coach participants in effective job search techniques, including skillfully developing resumes and cover letters portraying each individual’s work experience, knowledge, skills and abilities.
• Assists participants to identify employment opportunities and provide job placement assistance.
• Provides guidance that helps participants identify and address behaviors that may create barriers to getting or advancing in a job.
• Ensures that participants have a realistic and supportive plan in place for a smooth transition to employment.
• Works collaboratively with guests on a caseload to create individualized employment plans and ensures that they have the wraparound services and resources they need to achieve their goals.
• Conducts housing pathways assessments to align income maximization needs with the individual’s identified housing pathway and support individuals to making progress on that housing pathway.
• Meets with participants in the office (in person, by phone or virtually) as well as in the St. Francis House day shelter, other Boston shelter sites, and/or other community settings as needed.
• Keeps accurate records of work with participants in all required databases, including but not limited to referrals made, services provided, progress toward goals, and contract-specific details.
• Performs other duties as assigned.
• Adheres to agency code of conduct.

Requirements:

• High School Diploma or equivalent, required.
• Bachelor’s Degree in human services, social work, or related field, preferred.
• Minimum 3 years’ experience in providing direct care services to homeless or vulnerable populations.
• Experience providing employment, career counseling, job training and/or other workforce development related services.
• Experience in a project or group team leadership role or a supervisory role, preferred.
• Knowledge of essential job search methods and career coaching principles and practices.
• Lived experience of homelessness and/or recovery a plus.

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – Candidates who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community are highly encouraged to apply. We are looking forward to speaking with you.