Requisition No: 788567

Agency: Economic Opportunity

Working Title: 722641 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40043140 1

Position Number: 40043140

Salary: $40,000 annual -Firm

Posting Closing Date: 12/06/2022

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at DEO for positions that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative II position at Career Source Pinellas is a professional position responsible for providing labor exchange and employment services to Career Center customers that enhance service satisfaction within the One Stop environment. Responsibilities include but are not limited to:

• Interview and assess customer needs and provide service or referrals as appropriate.
• Determine the eligibility of applicants for specialized employment and training programs.
• Provide instructions and assistance to customers utilizing the Employ Florida system (EF) and other computer data and programs.
• Refer customers to job openings, training opportunities, and other employment-related services; Refer customers to employability skills instructional classes, provide labor market information and refer to supportive services as needed.
• Maintain and develop contact with resources within community groups and local organizations.
• Performs other related duties as required or assigned.

The Difference You Will Make:

CareerSource Pinellas develops and leads an effective, efficient, and integrated business-driven workforce system, providing comprehensive and responsive services to the County’s citizens and business community.

Career Source Pinellas provides re-employment services to citizens in Pinellas County to enhance the workforce of the county and assist job seekers in removing barriers to employment.

This role interfaces with all business units at Career Source to provide referrals to programs, specialized training grants, and other employment-related services.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Training are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibit good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Clearwater is a city in Florida's Tampa Bay area known for sunny weather and gulf coast beaches. Clearwater Beach, on a barrier island, is a 3-mile stretch of white sand backed by hotels and restaurants. Clearwater Beach Florida has been recognized by top travel industry leaders time and time again.

Clearwater is also known for:

• Injured dolphins and sea turtles are rehabilitated at the Clearwater Marine Aquarium.
• At the city's Spectrum Field, the Phillies pro baseball team plays spring training games.
• Shopping, dining, and live entertainment
• The Cleveland Street District, overlooking the beautiful Clearwater Harbor and Marina, provides a stunning backdrop for a variety of concerts, festivals, and exhibits that delight throughout the year.
• Within a state having no state income tax for residents of Florida

https://visitclearwaterflorida.com/

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$40,000 annual -Firm

Your Specific Responsibilities:

Provide quality customer service to all citizens utilizing the Career Resource Center. Assist job seekers with applications, resumes, assessments, and information. Refer customers to job openings, training opportunities, and other employment-related services; determine potential eligibility for and/or participation in special programs. Refer customers to employability skills instructional classes, provide labor market information and refer to supportive services as needed. Accurately record information, document services provided, and adhere to state, federal, and local policies. In addition to assisting customers in the Resource Center, you will use your skills and insight to promote career center services and programs offered

Required Knowledge, Skills, and Abilities:

Knowledge of basic public relations principles

Knowledge of the principles and techniques of effective communication

Knowledge, skills, and abilities with Microsoft Office applications including, but not limited to Word, Excel, and Outlook.

Ability to communicate effectively in individual and group settings

Ability to maintain records and prepare reports

Ability to establish and maintain effective working relationships

Ability to deal with the public and the employment community tactfully, courteously, and effectively

Ability to effectively promote Career Source Pinellas, Inc.

Ability to collect, record and analyze data

Ability to work independently

Ability to plan, organize and coordinate work assignments

Ability to learn and use other applicable State of Florida and/or Career Source Pinellas, Inc., computer systems

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

Incumbents may be required to travel locally and must furnish their own transportation

Candidate must Complete the Certified Workforce Professional (Tier 1) within 90 days of hire

High School Diploma

Preferred

At least two full years of work experience in employment services, job placement, assessment, and/or Customer Service, Sales, Recruiting, or related customer-facing or employment development occupations

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.