ABOUT ONETRUST HOME LOANS

If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust Home Loans may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.

If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything!

Position Summary

Our Encompass Administrators are the team responsible for configuration and customization of Ellie Mae Encompass 360 Bankers Edition. Your strong knowledge of the loan origination process and operational roles will help you excel in continuing to build Encompass to meet our business needs. This position will partner with team members from every level of the organization and collaborate with outside teams to improve performance and usability of the system. Critical thinking skills, paired with strong technical ability, are a must as we develop solutions for complex technical challenges while following best practices.

Essential Duties and Responsibilities.

• Maintain Encompass company and user settings, including but not limited to personas, user groups and Roles, creating custom fields, custom print forms, data entry forms, and create templates such as closing cost scenarios, loan programs, etc.

  • Provide support for help desk requests from internal users while troubleshooting.
  • Work with project stakeholders at all levels to gather requirements, build solutions, and follow projects through UAT.
  • Manage daily Encompass Help Desk tickets while effectively balancing project load and deadlines.
  • Working with Senior Encompass Administrators and Ellie Mae technical support as needed.
  • Opening and managing cases with Ellie Mae Support and using the resource center to find solutions.
  • Ability to work with 3rd party integrations to Encompass and troubleshooting services.
  • Using VB.Net and/or C# to build solutions in Encompass.
  • Participate in testing and implementation of Encompass release upgrades.
  • Work during non-business hours to support release upgrade implementations.
  • Work with Held Desk operations during non-typical business hours, which may include an occasional holiday, for peak business periods.

The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.

Education and Experience

• • 3 or more years Ellie Mae Encompass Administration experience.
  • 3 or more years of mortgage industry experience with strong knowledge of general loan origination software and processes.
• Knowledge/Experience with Ellie Mae products such as LO Connect, Consumer Connect, Investor Connect.
• Encompass Administrator Certification is desired.

Knowledge, Skills and Abilities

• • 
    
  • Knowledge of Encompass integrations such as Blend, SimpleNexus, Consumer Connect, Optimal Blue, Salesforce, Fannie Mae, Freddie Mac.
  • 
    Encompass 360 experience with Encompass SDK stand-alone applications, plugins, codebase forms, creating dynamic input forms, managing the reporting database, advanced coding of business rules, admin knowledge etc.
  • Ability to understand software requirement specifications, deployment plans, and maintenance plans.
  • Experience in advanced coding of business rules, as well as coding skills such as VBScript/VB.NET/C#.
  • Working knowledge of Ellie Mae's TPO Connect.
  • Knowledge of system testing and ability to design, plan, and execute system testing strategies and tactics.
  • Design and implement solutions by creating new workflows, input forms, code base assemblies, plugins, and standalone applications