Description

Our Customers
Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers. Our customers expect to be treated respectfully, to receive responsive service, and for the information they receive to be right. We are dedicated to our customers and to meeting and exceeding these expectations.

Our Location
Our office is located in Tumwater, part of the Olympia/Tumwater/Lacey tri-city area on the southernmost tip of Puget Sound. We are part of a community rich in history, culture, and natural beauty.

Why Work for DRS?
At DRS, we are one team. Regardless of what our specific duties may be, we are all dedicated to one purpose: serving our customers. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) customer expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

At DRS, team members enjoy:

• A modern work environment
• Flexible and compressed work schedules
• Free parking
• Commute Trip Reduction
• Infants at Work Program
• Tuition reimbursement
• Eligibility for Public Service Loan Forgiveness
• Opportunities for professional growth
• Commitment to team member safety and wellness
• Community involvement/charitable giving

Come join our team!

Duties

The position

NOTE: Dependent on the nature of the projects and tasks assigned, you may be able to perform duties from a remote work location on a part-time basis, with a telework agreement in place and at the discretion of the team leader. To be eligible for remote work, you must:

• Live within a reasonable commuting distance (less than 50 straight-line miles) to the DRS building in Tumwater, WA;
  
• Have a remote work environment that is both safe and has an appropriate level of connectivity;
  
• Be willing and able to adjust your telework schedule at any time to attend mandatory meetings, trainings, etc., at the DRS building in support of the CORE: Pension Administration Modernization Project.
• Due to the collaborative nature of this position and variety within the work assignments, it is not anticipated that this position can efficiently and effectively achieve all its objectives operating 100% remotely. The requirements will vary and be at the discretion of the team leader, it is expected that the position could telework up to 3 days a week.

Qualifications

The requirements:

• Option 1: Five (5) years of progressively responsible experience in process improvement, business process transformation, or organizational development in a professional setting.

OR

• Option 2: Bachelor’s degree in Business Administration, Public Administration or Organizational Development and two (2) years of progressively responsible experience in process improvement, business process transformation, or organizational development in a professional setting.
  

Additional Requirements:

• Three (3) years of experience assessing, analyzing, planning, developing, implementing, and sustaining effective user engagement or organizational change management strategies.
• At least two (2) years of experience supervising teams;
• Demonstrated proficiency in developing visual representations of data;
• Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2013 or newer);
• Strong written and verbal communication skills; and

Demonstrated proficiency in the following competency areas :
Leading Others
Provides for and fosters a work environment that emphasizes the coaching, development, motivation, recognition, and accountability of others. Sets clear goals and expectations, delegates work appropriately, and values and uses feedback; demonstrates the courage to address performance problems and issues promptly. Treats team members equitably. Is seen as inquisitive and curious about the team’s performance and asks questions to gain further understanding of what the team needs to be successful.

Managing Change
Understands the need for change and helps plan for and accommodate it as positively as possible. Is flexible and open to new ideas and encourages others. Assesses people and the organization for readiness prior to implementation and evaluates behavior changes and employee reactions following implementation.

Analysis
Studies and reviews data, documentation, and information closely, readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand individual change impact, resistance, and potential issues, evaluate options, form accurate conclusions, and make recommendations to mitigate and/or progress change readiness, resistance management and other OCM objectives for team members.

Peer Relationships
Finds common ground and solves problems through collaboration and candid interaction with peers. Is seen as a team player; recognizes the business concerns and perspectives of others. Gains the trust and support of peers by maintaining and strengthening relationships.

Strategic Agility
Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization. Anticipates future trends; predicts how events or situations will affect the organization. Creates breakthrough strategies and plans.
Results Orientation/Initiative

Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Desirable Experiences:

• Experience developing a user engagement program;
• Experience working on large transformational change;
• Experience with retirement systems, rules, policies and procedures;
• Familiarity with governmental fiscal note and budget cycles; and
• Active participation in technical system implementations on a project team.

Supplemental Information

Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Applications with comments "see attachments" will be considered incomplete. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

Please attach the following to your online application:

• A letter of interest clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position;
• A chronological resume outlining your experience to-date; and
• Three professional references

Important Information:

• For the preferred candidate, please provide three professional references who can endorse your work performance, technical skills, and knowledge. A preferred professional reference would include a supervisor or manager.
• Candidates who are current or recent state employees, we will also review the personnel file as part of our process.
• A job offer is contingent upon completion of a background check that includes a criminal record review.
• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Veteran's Preference: Applicants wishing to claim Veteran's Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.