TURNSTILE ATTENDANT: Processing guests in and out of the park through entrance and exit turnstiles. Turnstile Attendants consistently provide information, directions and/or assistance to our guests as required while projecting the most cheerful and helpful attitude toward each and every guest each and every day.

MAJOR RESPONSIBILITIES:

• Collects park passes from guests ensuring passes are the proper ticket type for admittance and for correct date.
• Provides information, assistance and direction to guests.
• Assures guests have proper criteria for re-admittance to park after exiting temporarily.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

SCOPE:

• Processes Guests in and out of park through entrance and exit turnstiles.
• Maintains the integrity of the front gate by verifying ownership of tickets.
• Provides information/direction and/or assistance to Guests when required.

EDUCATION: High school degree or GED is preferred.

EXPERIENCE: Six months to one year guest service and/or front counter experience preferred or equivalent combination of education and experience.

RENTAL SERVICES ATTENDANT: Responsible for completing sales transactions at indoor and outdoor locations and offering a variety of products to guests including strollers, wheelchairs, ECVs, and Universal Express Plus. Individuals are also responsible for providing service and support to both guests and internal partners, maintaining the service area, and keeping inventory of rental products.

MAJOR RESPONSIBILITIES:

• Responsible for obtaining guests information for the sales agreement and following proper cash handling procedures during the sales transactions. Maintains accurate logs of rented or returned items to insure appropriate inventory levels.
• Process transactions for the sales of park admissions upgrades while practicing proper cash handling procedures and ensuring the accuracy of funds.
• Provides assistance, support and active service to guest and internal guests, including transportation of rental products to various locations on property.
• Uses suggestive sales techniques to process orders for various rental and admissions products while providing product information.
• Maintains cleanliness of sales floor and sanitation of rental products, including the use of cleaning agents. Inspects and maintain inventory of all rental products, identifies and reports maintenance issues.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: High school degree or GED is preferred.

EXPERIENCE:

• Three months prior cash handling experience required or equivalent combination of education and experience.
• Three months Guest Services experience preferred.

ADDITIONAL INFORMATION:

Additional responsibilities for all opportunities listed above:

• Ability to stand for long periods of time.
• Ability to lift and or move up to 50 pounds.
• Working outdoors in all weather conditions.
• Maintaining a clean work environment with use of cleaning chemicals.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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