Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Under the direct supervision of the Supervisor/ Manager the customer service associate is responsible for preparing outbound packages, ensuring proper packing, and creating labels according to shipping requirements.

Responsibilities:

• Maintaining quality customer service by providing friendly and responsive processing and distribution of incoming and outgoing mail, packages and other shipments
• Have good working knowledge of mail and computer basics
• Examines outgoing mail for appearance and seals envelopes by hand or machine
• Operate postage machine to process mail
• May fold letters or circulars and insert in envelopes
• Ensure safety and security procedures are followed at all times
• Control outbound accountable packages
• Weighs packages and determines postage
• Properly packages outgoing shipments.
• Properly creates FedEx labels for Domestic and International Shipments.
• Monitors inventory to ensure we have enough shipping supplies at all times. Notifies manager when we are at a reorder point.
• Demonstrates high customer services skills as they will interact with clients at the mailroom window needing to pick up items or ship out mail/packages.
• Enter activity data in logs, maintain records
• Cross train on other functions
• Completing other tasks as may be assigned by the Manager

Qualifications:

• High school diploma or equivalent.
• Minimum 1 year customer service and office related experience preferred.
• Basic mathematical skills.
• Postage Meter, UPS, FedEx, DHL knowledge.
• Demonstrate the ability to be flexible and adapt to change in the work environment.
• Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
• Handle multiple projects at one time.
• Lifting up to 50 lbs.
• Attention to detail.