CORE VALUES

The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for patients and maintains good stewardship of CHC/SEK’s resources.

GENERAL DESCRIPTION OF POSITION

Understanding that improving the health of individuals and communities requires a comprehensive health (and not solely healthcare) intervention, the Community Health Center of Southeast Kansas (CHC/SEK), in 2020, formed a wholly owned not-for-profit corporation, Building Health, Inc. (BHI) at the direction of CHC/SEK’s Board of Directors. BHI’s focus is broad to include access to care, healthy communities, and education and support. While BHI is a separate entity, it is wholly owned by CHC/SEK and as such will work in tandem with CHC/SEK to achieve mutually held goals.

The Executive Director leads the organization by using a variety of internal and external health, healthcare, and social determinants data to guide a broad spectrum of interventions (such as access to specialty care, transportation, housing, food insecurity, and social isolation) aimed at improving the health and well-being of individuals and communities. Activities will focus on the “Quadruple Aim” of improving health, enhancing patient experience, reducing cost, and improving the work life of staff.

ESSENTIAL DUTIES

• Provide supervision of, and strategic direction to Building Health, Inc. and all related projects.
• Support and guide the work of the Board of Directors by preparing board materials, planning efficient meeting and providing programmatic, operational and financial updates.
• Utilize data driven and evidence-based methods, in alignment with the organization’s strategic priorities, to implement programs that improve the overall health of individuals and communities in BHI’s service areas.
• Oversee programs for proactive health improvement, innovation and system improvement including reporting, trend analysis, program implementation and outcomes reporting; assembles work teams to carry out planning and activities.
• Develop, implement, and analyze projects related to food insecurity/access to healthy food and the connection to chronic disease, which may include a food prescription box program for patients or a nutritional education program.
• Develop, implement, and analyze access to specialty care projects, as needed or assigned, which may include provider and patient satisfaction surveys, operational improvements, outreach, or marketing initiatives.
• Develop, implement, and analyze housing projects, including securing funding, related reporting, and project management.
• Oversee the patient and/or public transportation programs including program design and implementation, grant writing and related reporting, and daily operations.
• Oversee consulting agreements and assist with related project implementations, as needed.
• Integrate activities, as applicable, with population health and Accountable Care Organization activities, utilize innovative and evidence-based interventions, and support related goals to promote healthy populations, and increase shared savings.
• Participate in CHC/SEK Community Health Action Team (CHAT) program planning and development and assist with related social isolation program implementation in additional regions.
• Promote data-driven decision-making across the organization and provide data reporting for internal use and external organizations as required.
• Support educational opportunities for students and facilitate internships and related experienced.
• Understand health related needs in communities served by CHC/SEK. Advocate internally and externally for health improvement activities based on needs.
• Understand national, state and local systems that impact health (health education, transportation, housing, food insecurity, and social isolation) and utilize knowledge to plan and carry out interventions.
• Measure quality of services against established targets, organizational goals, and industry benchmarks and provide organizational access to them.
• Promote performance improvement throughout BHI through staff and patient engagement.
• Collaborate with clinical, operational, and finance staff to optimize workflows to improve the overall quality of services
• Build relationships and collaborate with community partners, organizations, and coalitions
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• Master’s degree in public health or health-related field of study.
• Five (5) or more years’ experience in health improvement, community engagement, staff supervision, and data analysis preferred.
• Experience in healthcare related field required.
• Experience in a Community Health Center preferred.
• Previous experience in project management preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
• Demonstrate knowledge of the rationale of appropriate patient care.
• Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
• Communicates through appropriate channels. Use proper chain of command for patient complaints.
• Ability to handle emergency situations calmly and effectively.
• Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
• Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
• Provide customer service in accordance to the organization’s mission.
• Be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.

WORKING CONDITIONS

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel is required throughout the service area.