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Export Administrator Job at Croda Inc

Croda Inc Pennsylvania

Job Information

  • Date Posted
    2025-08-25
  • Location
    Pennsylvania
  • Job Title
    Export Administrator
  • Gender
    Both

Export Administrator

Vacancy Number: req2589

Location: Mill Hall

Location Address: 8 Croda Way, Mill Hall, Mill Hall, PA PA 17751 USA

Closing Date: 23 Dec 2022

Be part of our journey
As a global leader in specialty chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-performance solutions. We are passionate and excited about how we can develop and utilize new technologies to shape and inspire changes within an ever-growing market place.

Our ideal person
As a business, it’s really important to us that we find the best person for the job and that you have the best opportunity to succeed in the role. To help, we have outlined our expectations for the role and what core skills and experiences we require as well as what would make you an ideal fit. In turn, we hope this helps you evaluate if this is the right job for you.

Overall Description
Provide customer service and support for the sales/order department for Croda North America. Primarily responsible for the order placement and fulfilment processes of our Export business, in support of our Global network of affiliated manufacturing facilities, Sales Offices, and indent Customers. Perform all duties within the Company’s SHE regulations. All other duties assigned by management.
Key Duties:
Order Management (35%)
  • Process customer orders
  • Effectively and promptly communicate production scheduling with production, logistics, and quality teams as necessary, to meet customer requirements
  • Communicate delivery schedules with customers and promptly notify of changes
  • Monitor and communicate order shipment progress
Customer Service Support (35%)
  • Handle customer inquiries & special requests
  • Assist with providing pricing quotes, logistic quotes, expedite sample requests, production information, spec sheets, SDS’s, C of A’s & proof of deliveries
  • Work closely with traffic to arrange container shipments
  • Enter & maintain customer complaint tasks
Administrative Duties (30%)
  • Communicate customer forecasts to sales and production
  • Escalate issues to management
  • Provide appropriate information to Data Admin. for new account setups
  • Properly maintain OTIF information as required
Experience required
  • 2-3 years of export customer service experience and chemical background preferred
Education / specialized training required
  • High School Graduate required. Associate Degree preferred
  • Detail oriented and ability to multi-task
  • Must be able to demonstrate strong written and verbal communication skills as well as organizational skills
  • Proficient in Microsoft Excel. SAP preferred
  • Must have oral and written proficiency in the English language
  • Must be able to demonstrate an ability to work well within a team
Physical requirements
  • Able to stand, walk and sit for a minimum of 8 hours per day
Croda recognizes employees as our strength and the diversity they bring to our workforce is directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify.



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