Role: Facility Administrator

Status: Part-Time

Manager: Facility Administrator Supervisor

OUR WHY

At All-Star Sports Academy (ASSA) we deliver impact through our mission – “Inspiring and mentoring young athletes to become successful individuals – one game, one lesson, and one player at a time.”

OUR VALUES

We Care

• We Care about the experience that we deliver
• We Care about the success of our athletes
• We Care about the youth sports community

We Prepare

• We Prepare for success
• We Prepare so others can succeed
• We Prepare because it makes a difference
• If We Care, it is easy to Prepare

We Show Up

• We Show Up with the right energy at the right time
• We Show Up for our team and our athletes
• We Show Up to set the right example
• If We Prepare, it is easy to Show Up

We Grow

• We Grow as individuals so we can continue to grow as a team
• We Grow the confidence in our team and athletes
• We Grow the community of youth sports
• When We Grow, we celebrate
• If We Show Up, it is easy to Grow

SUMMARY

All-Star Sports Academy is the Greater Philadelphia area’s premier organization for developing young athletes through mentorship, instruction, and competition. Since 1998, our organization evolved from one to six facilities and is a national leader for baseball and softball training with a focus on mentoring young players and emphasizing the benefits of hard work, commitment, and excellent training routines. Our Future Starz Tournament Series, a division of ASSA, is the nation’s premier provider of guaranteed college exposure events, operating college exposure and non-college exposure tournaments and camps throughout the East Coast.

DUTIES AND RESPONSIBILITIES

• Answer incoming scheduling calls: book out existing lessons, update Salesforce profiles, handle quality control questions, extend lesson packages
• Perform outgoing scheduling calls: focus (as needed) on facilities, staff, new clients, expiring lessons, low packages, fallout, lesson waitlist
• Handle scheduling emails: send periodic outgoing reminders, answer customer emails, respond to auto email replies
• Oversee calendar management: add staff availability, adjust seasonal auto emails, maximize room schedule, and block out future practices, programs, special events, etc.
• Assist in customer list creation for facilities: complete Daily Targets in MindBody, First Visits, Expiring Lessons, Tickler List, Past Program Buyers, Fall Out List, etc.
• Participate in weekly meetings: individual and department meetings on reporting, ongoing training, language development, customer concerns, and system improvements
• Reporting: Daily, Weekly, Monthly reports for facilities, special events, corporate office, along with department and individual metrics
• Systems Training: train new employees on ASBA technology systems, processes, and best practices
• Assist in Accounts Receivables, payment plan structures, processing for Futures & Academy Teams
• Customer service: greet clients and provide excellent customer service
• Other duties as assigned

QUALIFICATION REQUIREMENTS

• High school diploma required
• Sales service experience preferred
• Strong work ethic
• Excellent communication skills
• Strong multi-tasker
• Positive, energetic attitude
• Customer-oriented
• Reliable and punctual
• Basic computer skills
• Ability to work evenings and weekends

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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