Field Operations Routing Coordinator Job at Greenlight Networks
We are looking for a Field Operations Routing Coordinator to serve as primary point of contact for Field Supervisors and Field Technicians. Daily tasks will include managing service and installation appointment requests, handling work orders and handling customer requests and changes. The ideal candidate must be an excellent communicator and be able to multitask while balancing multiple deadlines.
Duties and Responsibilities
- Schedule, dispatch and monitor Field Technicians via Kloud Gin.
- Create, enter and update work orders.
- Monitor the Break Fix, ONT only and Audit calendar.
- Coordinate daily customer installations with Service Delivery.
- Take calls from Field Technicians regarding their assigned tasks.
- Address questions from Field Supervisor and Field Technicians relative district drops, service calls and installations.
- Pull weekly and monthly departmental reports.
- Exercise discretion while managing schedule changes due to field tech absences, business changes and/or vehicle maintenance.
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