Denton Vacuum, LLC is currently looking for Field Service/Customer Support Engineer preferably based locally to the Moorestown, NJ area.

Perform installation, startup, repair, and Preventative Maintenance of equipment. Work with customers and internal resources to resolve customer service related questions and issues. Manage incoming service calls and help coordinate appropriate actions. Maintain and manage the customer service activity data base. Travel to customer’s facility for routine maintenance, troubleshooting and repair of electrical, mechanical, and computer components on vacuum equipment.

ESSENTIAL RESPONSIBILITIES

· Internal first responder to customer calls

· Interact with customers on a daily basis

· Maintain and manage a service schedule

· Travel to customer’s facility for Installations, Upgrades, Service Contract Preventative Maintenance & On Demand service

· Participates in on-site system acceptance testing and training

· Coordinate directly with customers for travel schedule

· Answers inquiries (telephone, verbal, email, literature, etc.)

· Troubleshoot and repair tools that are returned to Denton (in house service)

· Assist in new system start up and training at Denton when needed

ADDITIONAL RESPONSIBILITIES

• Document and maintain service reports
• Writing Preventative Maintenance procedures and defining spares lists
• Documenting Best Known Methods & Best Practices
• Other duties as defined by supervisor
• Apply computer/software skills in resolving clients’ issues

JOB QUALIFICATION

• Knowledge of Vacuum Technology, 5 years of experience desirable
• Experience troubleshooting electronics and complex mechanical assemblies
• Experience/knowledge of Thin Film Deposition
• Evaluate customer Process methods and find efficient alternatives
• Familiar with Microsoft Windows OS and Office Suite: Excel, Word, Access, PowerPoint, and AutoCad
• Experience with PLC hardware/software: GE, Automation Direct, or IDEC a plus
• Excellent communication skills, written and oral
• Detail oriented and highly organized
• Ability to work in a fast paced environment
• Experience in equipment electrical wiring practices
• Up to 75% travel required
• Must have or be able to get a valid US Passport
• Due to ITAR guidelines candidate must be a US citizen

KNOWLEDGE/TRAINING

• Ability to read electrical and mechanical drawings
• Ability to write reports, business correspondence
• Ability to effectively present information and respond to questions from groups of engineers, technicians, managers, clients and customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to troubleshoot software, re-install OS, perform software upgrades and installation, troubleshoot hardware issues, set up peripherals, and help end-users understand Denton software
• Ability to troubleshoot PLC software & hardware, perform upgrades
• Train customers on operating Denton Software

Qualified candidates currently located in the Northeast region preferred.

Denton Vacuum, LLC has a competitive salary and benefits package including health, dental, life and 401K. Interested candidates must submit salary requirements along with resume for consideration.

Denton Vacuum is an equal opportunity employer m/f/d/v

Job Type: Full-time

Pay: $49,452.14 - $94,216.45 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift

Willingness to travel:

• 75% (Required)

Work Location: On the road

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