Position Summary

The FLC is a customer service, inside-sales, and conflict resolution role responsible for maintaining and expanding the client relationship. The incumbent will oversee the quality of work for all services provided to the client and work with the operation team to ensure successful completion of all work orders. This position will support the Sales Team and provide inside-sales support by expanding the business relationship, introducing new service offerings, and providing exceptional customer support. All FLCs are ambassadors of the company and primary point of contact for its clients.

Essential Duties and Responsibilities:

• Endorse and embody company motto “Best in Class!”
• Maintain client relationships and generate new revenue growth from assigned account(s)
• Meet or exceed established inside-sales goals and objectives as prescribed by management
• Resolve client issues and concerns by leveraging Conflict Resolution skills and proactively anticipating clients’ needs
• Actively participate as a key team player by supporting operational goals and objectives while ensuring quality of services exceed clients’ expectations
• Identify new ways to provide platinum level customer service in operations, sales, or other administrative function
• Conduct and deliver client presentations in-person, phone conference or virtually on an as needed basis
• Maintain all account and client detail information accurately in our Customer Relationship Management System (CRM)
• Develop and maintain an excellent working relationship with other departments, staff and coworkers to make sure we exceed the customer's expectations and needs
• Maintain high level confidentiality with regards to all internal, external matters and other material as deemed necessary

Job Qualifications:

• High school diploma required, Bachelor's degree in business management or related field preferred
• Minimum of 2 years’ experience in a fast paced legal or professional environment
• Strong and effective communication skills, both verbal and written
• Acute attention to detail in all aspects of work and ability to follow-up with clients
• Ability to effectively utilize Conflict Resolution skills and follow internal escalation protocols to address client issues and concerns
• Entrepreneurial minded with high level of critical thinking experience and ability to independently look for a better way of doing things
• Intermediate to advanced knowledge of Microsoft Suite programs including Word, PowerPoint, Excel and Outlook
• A commitment to excellence and to making a difference with an ability to multi-task various high priority action items;

• Schedule: Monday-Friday 8:30am-5:00pm
• Remote - Los Angeles