Description

Summary: Responsible for overseeing the daily operations of the Food and Beverage outlets. Duties include hiring and training restaurant staff following Crescent Hotels and Resorts policies, speaking with customers to address concerns or solve problems and creating work schedules for restaurant staff. The Food and Beverage Manager works with direct reports to develop and implement departmental strategies and ensures implementation of Marriott service strategy and initiatives. The Manager ensures Food and Beverage operations meets or exceeds Marriott standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department.

Essential Duties and Responsibilities:

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures

Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers daily

Maintains the operating budget, and verifies that standards and legal obligations are followed

Develops specific goals and plans to prioritize, organize, and accomplish work.

Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms

Supports and supervises an effective monthly self-inspection program

Operates all department equipment as necessary and reports malfunction

Supervises staffing levels to verify that guest service, operational needs, and financial objective are met

Encourages and builds mutual trust, respect, and cooperation among team members

Understands employee positions well enough to perform duties in employees' absence

Monitors and maintains the productivity level of employees

Verifies that all team members / supervisors understand the brand specific philosophy

Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them

Celebrates and fosters decisions that result in successes as well as failures

Communicates areas that need attention to staff and follows up to verify understanding

Coordinates cleaning program in all F&B areas identifying trends and making recommendation for improvements

Establishes and maintains open, collaborative relationships with employees

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service

Follows property specific second effort and recovery plan

Stays readily available / approachable for all team members

Demonstrates knowledge of the brand specific service culture

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Serves as a role model to demonstrate appropriate behaviors

Takes proactive approaches when dealing with guest concerns

Responds in a timely manner to customer service department request

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance

Analyzes information and evaluates results to choose the best solution and solve problems

Performs hourly job function if necessary

Always extends professionalism and courtesy to team members

Performs other duties, as assigned, to meet business needs

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)