Fraud Prevention Supervisor Job at PlainsCapital Bank
Job Summary:
The Fraud Prevention Supervisor is responsible for managing the workflow and supervision of the fraud prevention team. The Fraud Prevention Supervisor is responsible for developing staff while also identifying ways to strengthen processes to prevent and/or mitigate fraud for the Bank. Will ensure the staff operates in accordance with all applicable policies, procedures, rules and regulation, monitor for effective use of time, and ensure excellent customer service is provided to both internal and external customers.Essential Functions:
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company. About the Company:
Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. Under the leadership of President and Chief Executive Officer Jerry Schaffner, we have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.
To learn more, please visit us online at plainscapital.com/about.
This position is eligible for a $1,000 sign on bonus!*
Hours: Monday-Friday, 8 a.m. to 5 p.m.
Location name: Downtown Dallas, Republic Center
Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more-Read more here!
The Fraud Prevention Supervisor is responsible for managing the workflow and supervision of the fraud prevention team. The Fraud Prevention Supervisor is responsible for developing staff while also identifying ways to strengthen processes to prevent and/or mitigate fraud for the Bank. Will ensure the staff operates in accordance with all applicable policies, procedures, rules and regulation, monitor for effective use of time, and ensure excellent customer service is provided to both internal and external customers.
- Supervises a team of Fraud Specialist and Analysts who review fraud detection software to identify and report potential suspicious/fraudulent activity. Ensures escalation of cases to the Investigation team for evaluation of suspicious activity.
- Works closely with the Fraud Manager in maintaining the fraud detection/prevention program for the Bank.
- Serves as an escalation point for more complex customer issues including the de-escalation of irate callers as necessary.
- Assists in the development of fraud detection tactical and strategic planning.
- Provides statistical analysis reports to determine system and staff efficiency.
- Establishes or modifies fraud detection performance metrics.
- Maintains a working knowledge of all company software, products and services required to effectively answer both internal and external and customer inquiries.
- Communicates significant issues to management; makes recommendations when weaknesses are identified.
- Works fraud queues or cases, as needed.
- Assists in the development of training materials, policies, and procedures for the Prevention team.
- In conjunction with management, creates, maintains and updates bank-wide Fraud training materials with policy enhancements including best practices as well as step by step procedures for job tasks.
- Responsible for motivating the staff as a collaborative effort among leadership.
- In coordination with management, responsible for the day-to-day oversight of assigned staff, including, but not limited to, scheduling, interviewing, training, assigning and directing work, counseling, and performance reviews.
- Assumes additional responsibilities and leads special projects as assigned.
- Bachelor’s degree in business or related field OR combination of equivalent relevant work experience and high school diploma, GED, or equivalent required.
- 5 or more years progressive experience in bank fraud detection/prevention or bank fraud investigations in the banking industry required. Previous supervisory experience strongly preferred.
- Familiarity with Verafin software is a plus.
- Must demonstrate the ability to maintain a strong knowledge of banking regulations.
- Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of customers, clients, and Bank personnel.
- Must have excellent judgement and decision-making skills with the ability to effectively resolve escalated customer and staff concerns.
- Strong analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a fast-paced, deadline-driven environment.
- Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly. changing business and technology environment.
- Sign-on bonus to be paid on the first available paycheck after 90 days of employment less applicable taxes.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
At PlainsCapital, we’ve always had a trailblazing spirit. PlainsCapital was founded in 1988 by Alan White and a group of investors who raised the capital to acquire Plains National Bank, a Lubbock financial institution with one branch and $198.8 million in assets. Alan, who retired from his post as Chairman of PlainsCapital Bank in 2019, partnered with a team of young bankers who dreamed of bringing relationship banking to Lubbock, and they began to grow the bank one relationship at a time.
Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. Under the leadership of President and Chief Executive Officer Jerry Schaffner, we have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.
To learn more, please visit us online at plainscapital.com/about.
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