Job Title : Logistics Operation
Location : Santa Fe Springs CA 90670
Duration : 1+ years
Responsibilities
- Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
- Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
- Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
- Provide customers with updates on the status of their shipments.
- Monitor shipments to ensure they are delivered on time and in compliance with regulations.
- Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
- Provide customer service, including responding to customer inquiries, and resolving customer complaints.
- Keep records of all transactions of shipments, and maintain customer accounts.
- Develop and implement strategies to optimize operational processes.
- Collaborate with other departments to provide high quality customer service.
- Perform other job-related duties as required.
Requirements
- 5+ years of Freight Forwarding operation or international shipping related relevant experience required
- Strong understanding of international transportation / freight forwarding industry
- Bachelor’s Degree preferred, High school GED required
- Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
- Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
- Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
- Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
- Excellent problem-solving skills
- Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
Job Type: Contract
Pay: $25.00 - $32.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Freight Forwarding: 5 years (Required)
Work Location: In person
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