Front Desk Agent Job at Cambria Hotel Columbia Downtown
Location Description:
Experience:
KEY RESPONSIBILTIES:
Grooming:
At the Cambria Hotel Columbia Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Columbia Downtown with Pyramid Hotel Group can mean for you!
Overview:
JOB SUMMARY
The Front Desk Agent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining the Cambria Brand Service Standards.
CANDIDATE PROFILE
Experience:
Preferred: at least one (1) or more years of related guest experience, with experience in Hospitality preferred.
KEY RESPONSIBILTIES:
The primary responsibilities for the Front Desk Agent include but are not limited to:
Greet customers immediately with a friendly and sincere welcome.- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer and update Guest profiles.
- Retrieve messages and communicate the content to the guest.
- Retrieve mail, small packages and facsimiles for customers as requested.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
Education:
High school diploma preferred.
Experience:
No prior experience required. Prior hospitality experience preferred.
Licenses or certificates:
Grooming:
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Other:
Applicants with additional language skills preferred.
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