Front Desk Agent Job at Pala Mesa Resort | Our Resorts Team
Front Desk Agent
Hourly Position - 16.00 an hour
Full Time and Part Time
The Front Desk Agent, assist guests with any needs or questions that arise during check-in and checkout.
Essential Functions * Welcomes guests during check in and checkout, helping guest with any needs, solves minor problems, and ensures guests have a great stay.
- Enters data into computer, including some minor accounting functions.
- Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
- Solves guest-related problems within scope of authority.
- Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
- Makes hospitality calls for new arrivals nightly.
- Performs all accounting duties including posting charges, account settlements, balancing shift reports, and shift closing.
- Maintains the front lobby area, ensuring cleanliness at all times.
- Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
- Maintains accurate daily event information. Maintains daily posting of event sheet.
- Maintains supply of informational brochures, flyers, and maps.
- Maintains current knowledge of events in the area, points of interest, and services in the area.
Position Requirements
Minimum Knowledge Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.
Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma and a minimum of 1 year job-related experience.
Hospitality experience is a plus.
This is a Full Time position
Must be able to multi-task, stand for 8 hours, keep track of shift report/accounting.
External and Internal Personal Contact
Communications Daily, Verbal, Written
Monthly Participating in meetings
Teamwork and Collaboration This job is part of a formal work team within the department.
Brand: Pala Mesa Resort
Address: 2001 Old Highway 395 Fallbrook, CA - 92028
Property Description: 1 - Pala Mesa Resort Inc
Property Number: 1
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